Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira Cloud bot messages are rewriting the content and breaking URL links

The bot that sends messages (Jira Cloud) is rewriting the content of URL links, breaking them in the process. Our Gitlab URLs which contain a dash are rewritten replacing the dash with tilde (so `/-/` becomes `/~/`)

To reproduce:

- Find a Jira issue that you're following

- Have someone comment on it, and include in the body of the comment a link to a Gitlab merge request, for example: ``

- Jira sends a message to your user on Slack notifying you of the new comment

- The URL in the comment has been rewritten and is thus a broken link, it is changed to `` where the `-` is changed to a `~`. 

- The link is unchanged when looking at it on the Jira issue's page

The message URL should not be altered so that URLs still work.

1 answer

0 votes
Andy Heinzer Atlassian Team May 24, 2022

Hi Mark,

I believe this behavior is related to a know bug. We are tracking this over in JRACLOUD-76111.  Sorry I don't have a work-around for this yet, but I'm reaching out to my team to see if perhaps there is some kind of work-around that might help here.

In the meantime, I invite you to watch that issue for updates to this topic.


Andy Heinzer Atlassian Team Jun 01, 2022

Hi @Mark Theunissen 

I got an update from our development team about this issue.  They reported that they shipped a fix for this problem very recently.  Just wanted to let you know.

Thanks for reporting the problem behavior to us.


hi @Andy Heinzer thanks for getting back to me. We just tested and it's still an issue. Do we need to update anything on our side to get the fix?




Andy Heinzer Atlassian Team Jun 02, 2022

Hi Mark,

Try restarting the slack client first.  If you're still seeing this happening to new messages, then could you share with us the exact text that is being added to the comment? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,162 views 34 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you