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What is the URL that the user is using?
Can you share that with us? You can eliminate the base URL.
Can other users use the same URL successfully?
Does the person experiencing the problem actually have permissions within the referenced project to see the project? Just because a user has administrator privileges does not mean they have access to a project. You didn't say what type of admin the user is. The could be a Project Admin, a Jira Product Admin, a Site Admin, an Org Admin, .... Not all of those give the user access to see the project or its content.