Jira Automations Logs

Raj May 4, 2023

Hi Team,

We are seeing issues with automations created for specific project and rules, sometimes those are not running and sometimes with delay. Is there a way we can troubleshoot or where we can find the logs on server side?

 

Thanks,

Raj

2 answers

0 votes
Aron Gombas _Midori_
Community Leader
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May 4, 2023

You can enable Automation for Jira logging with your desired level and scope: https://confluence.atlassian.com/automation/enable-logging-for-jira-automation-1141480669.html

Then, the app will write its own log-lines to the same logfile as Jira does. (Unless you customized the logger configuration in your server.)

0 votes
John Funk
Community Leader
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May 4, 2023

Hi Rajesh - You should be able to look at the Audit Log for the rules inside of the Automation for Jira app. 

Raj May 4, 2023

Hi John.. In Audit log, i cannot see the detailed info like why it's not triggering, what is stopping and the cause like more detailed log view

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 4, 2023

If a rule doesn't trigger at all, it is usually because another rule is firing that would normally cause the second rule to fire. Be sure the box is check on the Rule Details page for "Allow rule trigger".

Raj May 4, 2023

Do we have any option to check backend logs from Plugins path?

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