Jira Automation Email Notification Question

[Craig Lashley]

Good Afternoon,

I am working to set up a Jira automation rule to check for outstanding tickets every 3 days, and send an email to notify a specific team of each ticket. It works but not the way I'd like it to. Currently, it sends an email for each ticket. I was hoping to send one email that contained all the outstanding tickets on that one email. Here are some screenshots of how my automation rules and are set up and the outcome:

 Above are my rules

Above shows the individual email notification per ticket on that day.

I am wondering if there is a way to add a loop in the rules so it sends one email with all the tickets listed rather than individual emails per ticket. Please let me know if you have any questions.

Thanks.

Craig

[Walter Buggenhout · Accepted solution]

Hi @Craig Lashley,

I think it's a better idea to create a filter subscription for that, rather than using automation.

All you need for that is a  JQL filter for each team/assignee (which you already seem to have). Save the filter and from the filter details specify the frequency to send the digest and the group of users to send it to.

See this article for more details.

[Craig Lashley]

Thank you Walter, this solution worked.

[Bill Sheboy]

Hi @Craig Lashley 

As you noted, that rule will process each issue separately.  When you want to process each item separately, use a branch or JQL in the schedule rule.  When you want to process them as a set, consider using Lookup Issues.  Perhaps something like this:

• Trigger: scheduled every 3 days, no JQL
• Action: Lookup Issues,  using your JQL
• Action: send email, iterating over the issues to send one email.  The body could use some HTML for a bullet list:

Here is the list:
<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}}</a> : {{summary}}</li>{{/}}
</ul>

Please see here for more information on Lookup Issues:

https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Best regards,

Bill

[Craig Lashley]

Thank you Bill. I ended up going with the first solution and appreciate your response.