I am new to Atlassian administration of Jira and Confluence. Over the holiday week a new Jira app, Risk Register, was installed. When I viewed the Jira Audit Log, the "By" user information indicates "anonymous", please see below:
|Installed app Risk Register (com.projectbalm.riskregister.riskregister-jira version 1.1.39-AC)||anonymous||Dec 28 2020 12:12:18 AM|
How can I get more information?
I just discovered the same problem occurring with nearly all of our Confluence Cloud extensions. I attached a screenshot of the audit log and you can see the mysterious 'anonymous' installation is occurring after an attempted automatic update.
Any ideas why this is happening?
That would not be something I would worry much about. Like you said there was an attemped automatic update, a few second after that the log reads "installed", however by anonymous.
I think the alternative would be to read "installed by an automatic updater" instead of "anonymous".
Hi @Robert Lee
Apart from asking who actually installed the App (referring to what Prince Nyeche already explained very well) there should be a Suggestion on jira.atlassian.com from my point of view to further improve the logging. "Anonymous" looks suspicious and you are not the first user who said "was my password hacked? Who is this "anonymous" user who installed an App"?
I found something but this is probably aiming towards automatic upgrades:
Hi @Robert Lee
Welcome to Community! Ah this is a tricky mystery! Most times, when an Add-on is being installed it fires some event which goes to the lifecycle of the App, in most cases it should return a response and details of the app stored. In rare cases, this occurs and you get an indication of anonymous user. This is problematic to debug, but if you really want to know who installed the App or more info, you can get in touch with Atlassian Support, although they have a time limit on how long such information is kept.
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