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Jira AWS Quickstart Template Error Subnet without NAT Gateway

Hello, folks.


I have launched the AWS QuickStart template for Jira with 1 instance in a subnet. The templates were setup for multi-AZ in the parameters. Everything was fine until I increase the minimum and maximum number of instances to 2. The instance failed to install Jira, so I tried to run the CFN-INIT commands manually to debug the installation and found out there was no outbound route to the internet, causing the commands to fail when downloading the installation scripts.

I manually setup the NAT Gateway to this subnet to solve the installation problem, but my question is: is the AWS QuickStart Template configuring the VPCs and subnets correctly when we use multi-AZ?

I would like some help to fix the template or get a fixed version if possible.


Thanks in advance.


Best regards.


José Compadre Junior

1 answer

1 accepted

1 vote
Answer accepted
Artur Moura Atlassian Team Dec 05, 2022

Hello @José Compadre Junior

As per your description, it might be possible that you are running an outdated version of the template.

Would you please confirm when was the last time you cloned the template from Github repo?

Hi, Artur. 


Thanks for your reply. 

The template was cloned at Sep 09, 2022. 



José Compadre Junior

Artur Moura Atlassian Team Dec 06, 2022

Hi @José Compadre Junior ,

Thanks for your confirmation!

As per the date you cloned the template, I would say that it had a failure on the Cloud Formation stack creation while the template was trying to create the NAT Gateway.

Would you please check the formation logs and try to see if my thoughts are correct?



Hi, Arthur.

I deployed another stack with the same template and the NAT Gateway was properly configured.

Thanks for your support.



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