Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira 403 error when installing


Hi, I am getting a 403 when I try to setup Jira and ServiceManagement in my cluster.

This was previously working but I have taken sometime away. Now when I install the applications via helm I can reach the setup page, I edit the application name and the url click next but then fails with a 403.

Any help would be great as I am really stuck. Im not sure if it is a licence issue or not as last year we only used a temporary licence for some testing.

I tried to clean install the applications again, remove the deployments via helm and deleted then recreated the databases and then installed the application again using Helm. But still having the same issue, there are no errors in the pods running in Kubernetes as far as I can see


Forbidden (403)

Encountered a "403 - Forbidden" error while loading this page.


Go to Jira home

1 answer

Hi, I am also getting the similar error. As soon as i click on setup page it gives 403.


Type Status Report

Description The server understood the request but refuses to authorize it.


This error is given in the logs

 http-nio-8080-exec-6 ERROR 1k5igwq [o.a.c.c.C.[.[.[/].[jsp.displayError_jsp]] Servlet.service() for servlet [jsp.displayError_jsp] threw exception
at jsp.displayError_jsp._jspService(
at org.apache.jasper.runtime.HttpJspBase.service(
at javax.servlet.http.HttpServlet.service(
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(
at org.apache.catalina.core.ApplicationFilterChain.doFilter(
... 95 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(
at org.apache.tomcat.util.threads.ThreadPoolExecutor$
at org.apache.tomcat.util.threads.TaskThread$
at java.base/
2023-04-10 22:16:12,319+0000 http-nio-8080-exec-6 ERROR 1k5igwq [o.a.c.c.C.[.[localhost].[/].[display-error-servlet]] Servlet.service() for servlet [display-error-servlet] threw exception

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events