Sure, please disclose the IP and ssh credentials to the jira user so we can look into the logs.
Actually don't, I really don't trust you to understand a joke.
Since you don't state the steps to reproduce it, the error message/stacktrace, when and how it happens, there is virtually nothing anybody can do.
JFR is packed in Jira, and you won't be able to touch the code, and nor should you try to, so the last remaining sane option is to create a ticket with Atlassian and provide them more details that a human can actually work with. Stating that something gives an error carries zero information - nobody can know or even begin to guess what the cause is.
If this is a software issue, I would suggest opening a ticket with support to research this further for you.
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