JMWE Comment Issue Post Function

[David Murphy]

I want to notify the reporter of an issue that they forgot to complete or fill in a field, e.g. Build ID, Environment, etc.

I am open to other post functions, however, my question here is can I create a comment that sends an email to the reporter using the following format in the comment?

@username comment

how do I construct that "@username" in nunjucks?

I have tried using the Display message Post Function but that only works in View issue mode so the reporter won't always see it

I have tried Email User post function but that won't send to the user doing the transition

[David Fischer _Appfire_ · Accepted solution]

Adding an @mention in the comment is actually possible using the following code:

[~accountid:{{issue.fields.reporter._accountId}}]

 which is the "wiki markup" syntax for @mentions.

However, note that mentions are currently broken on the "old" issue view - they won't display properly.

[David Murphy]

it doesn't seem to be generating the email that an @mention normally does or any notification

[David Fischer _Appfire_]

I'm sorry, I didn't think about that, but of course @mentions follow the same rule as any other Jira notification: Jira won't send notification emails to the author of the change, unless the recipient has opted to receive such "self-notifications" in their Preferences.

The workaround is to use the "run as" option of the post-function to create the comment as the "add-on user" (or another fixed user), so that it is never the same as the current user.

[David Fischer _Appfire_]

And by the way, to answer the last line of your initial question, the same "trick" applies to the Email Issue post-function - if you use the "run as add-on user" option, the email will go out to the Reporter even when they're the current user.

[subham patra]

I have a similar requirement to mention user in comments from a single user picker custom field. I am using JMWE "Comment issue post-function". Should this work for custom field as well? We are on DC! 

However getting below error using the same code (for reporter) :

Message:

Compilation error(s):
script_ffca1a040c2bdd640f280424f6ac324b.groovy: 1: illegal colon after argument expression;
   solution: a complex label expression before a colon must be parenthesized @ line 1, column 12.
   [~accountid:{{issue.fields.reporter._accountId}}]

[David Fischer _Appfire_]

@subham patra can you share a screenshot of the post-function configuration?

[subham patra]

HI @David Fischer _Appfire_  - PFB,

Case 1:

Case 2: Here "Employee Name" is a user picker field. In the comment the username is printing as a plain text, hence jira notification is not being sent to the mentioned user. 

[David Fischer _Appfire_]

@subham patra that's because, i the first post function, you selected Groovy Expression as the comment type. Change it to Text or Groovy Template. 

[subham patra]

I have tried that as well. Now it's printing as a text.

[David Fischer _Appfire_]

That's the Cloud syntax. The Server syntax is the one you used in the other post-function. For a user mention, it'll be:

   [~${issue.get("reporter").name}]

or 

 [~<%=issue.get("reporter").name%>]

which are synonymous.

[John Funk · Accepted solution]

@David Fischer _Appfire_