Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JMC : iOS : Stopped working in production : User 'jiraconnectuser' doesn't have the 'Create Issues' Edited

We had configured  JIRA Mobile Connect for our project and It was working fine. Issues were created successfully and we were able to see those in our projects.


Suddenly, We noticed JIRA Mobile Connect stopped working. While debugging the issue we found the following API has been used to create an issue.

Request  => /rest/jconnect/1.0/issue/create?project=XXX&apikey=XXXXXXXXXXXX

Response =>

Error occurred while creating issue through workflow: User 'jiraconnectuser' doesn't have the 'Create Issues' permission



We have tried to create "jiraconnectuser" manually and assigning permissions as well. But it's still giving the same error.

Additionally, We are able to see the following logs for the iOS application

CredStore - performQuery - Error copying matching creds.  Error=-25300, query={

    class = inet;

    "m_Limit" = "m_LimitAll";

    ptcl = htps;

    "r_Attributes" = 1;

    sdmn = "";

    srvr = "";

    sync = syna;



What are we missing here? 




1 answer

0 votes



I've noticed that too . I am assuming you are using JConnect in a new project. You need to go to the permissions of that new project and enable the permission for the jconnectuser to create issues and that will fix it. 

Go to Project Settings -> Permissions -> Edit Permissions and add the user as a single user

Screen Shot 2021-02-01 at 11.31.38 am.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,072 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you