Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA service account (at least account email and a new API token)

Hello Team,

How to create a JIRA service account (at least account email and a new API token)

This service account and the API token created with it are going to be used to ingest JIRA data into redshift. This is for the DevOps project.

Can you please help me to create.


Thanks & Regards


1 answer

1 accepted

0 votes
Answer accepted
habib rahman
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 23, 2023

Hi @Deepika.Kanaparthi My name is Habib, I shall do my best to answer this question

Sure, here are the steps to create a JIRA service account and generate a new API token:

  1. Log in to your JIRA account as an administrator.
  2. Click on the "Settings" icon in the top-right corner of the screen, and select "User Management" from the dropdown menu.
  3. Click the "Create User" button, and fill out the necessary user details. 
  4. The email address you provide will be the account email for the new service account. Make sure to set the appropriate permission levels based on the data that you would like to ingest from JIRA into Redshift.
  5. Create an API token: Create an API token from your Atlassian account:


      Log in to
    2. Click Create API token.

    3. From the dialogue that appears, enter a memorable and concise Label for your token and click Create.

    4. Click Copy to clipboard, then paste the token to your script or elsewhere to save:

  6. Make sure to save the API token securely, as it is only shown once, and you won't be able to see it again.

With this new service account and API token, you can now use the JIRA REST API to retrieve data and ingest it into Redshift for your DevOps project. Just ensure the user and API token have the right permissions to access the necessary data from your JIRA instance.

I hope this helped. If you found this working for you, please accept the answer so that anyone with the same issue can find this helpful.
Thank you

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events