JIRA licensed software working from Localhost, but not from IP

Hi, I've bought JIRA software for 10 users and configured the license in my windows server.

so now when I am using localhost:8080, its working fine and but when giving IP in place of localhost, in the same windows server its not working. 

Searched about this issue, it asks to change the server base URL in Confluence settings using Admin Account, but the option is not available.

Could you please help! 

2 answers

0 vote

What does "it's not working" mean?

What are you seeing in the browser?  What's the error message?

There  isnt any error message. It doesnt shows the menu's, dashboard, no other option 

Is that a totally blank screen?  Is it still trying to load?  Or just a total blank?

So after login , menus are missing from IP, all these menus are visible from local host in the same PC(server)

Please, answer the question.  "it doesn't show" tells us too little.  That is why I asked for more.

Is that a totally blank screen?  Is it still trying to load?  Or just a total blank?

0 vote
Peter DeWitt Community Champion Sep 23, 2017

Disha, check your firewall policy on the server.  It sounds like it may be blocking things.  

It seems firewall policy is all fine. Is it something to do with the configuration? When I searched this on internet it's giving an option to change the base URL from confluence setting menu, but this menu seems to be missing in my Admin account. If it's not working with IP in the same PC. It will not be accessible for other users also. Please suggest me something

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

11,969 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you