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JIRA is unusable after Safari update to Version 14.0.3 Edited

Hello, I'm unable to open cards/user stories in my jira boards using safari. 

It takes ages to load the pop up window and it shows a lot of html bugs, I can't even scroll down.

 

It turned JIRA unusable on Mac, this started happening since I've updated it to Version 14.0.3 (15610.4.3.1.6, 15610) , I'm using Catalina.

 

Thank you

3 answers

1 vote
Jack Community Leader Feb 04, 2021

There is an active incident associated with Safari - https://jira-software.status.atlassian.com/ but unclear if related to your issue.

0 votes

Hi! 

Can you reproduce it in private mode of safari ? 

Hi, thank you for the quick reply.

I did it, it shows the same behaviour as described above.

I use and looks ok 14.0.2 (16610.3.7.1.9). 

So that strange if you can reproduce in incognito mode of your browser that's so sad

0 votes

Do you maybe have a screenshot of what is messed up?

And I'm assuming now that you tried it with a different browser already to exclude the system itself?

The supported platforms does say the latest stable should be supported so you're good there.

https://confluence.atlassian.com/cloud/supported-browsers-744721663.html

Now I did notice 14.0.3 is only released a few days a go so not sure if it will be fully tested yet on Cloud.

Might just have to open a ticket then with Atlassian (as you are on a paid version)

https://support.atlassian.com/contact

Hi, html bugs stopped happening but it still takes a lot of time to load the pop ups. I had to start using chrome due to this.

 

The experience on Chrome is a lot different, it works smoothly. 

 

Thanks for the help! 

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