JIRA doesn't work

[Inna Stratiichuk]

Get errors in console:

GET https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/vendor~31ecd969.38dfc5bd4bc263b24d1c.8.js net::ERR_CONNECTION_TIMED_OUT

The resource https://jira-frontend-static.prod.public.atl-paas.net/assets-brotli/async-issue-app~atlaskit~6f4eaae6.336e9c72a7b75c87c87a.8.js was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.

[Nic Brough -Adaptavist- · Accepted solution]

A snippet of error with no context is not a useful way to ask a question.

We can tell you from that that you have a network problem or a service is down, but nothing more.

Please, ask your question properly.

[Inna Stratiichuk]

I'm just trying to open the  Scrum board page and get the error above

https://kopentech.atlassian.net/jira/software/c/projects/KTX/boards/37

[Nic Brough -Adaptavist-]

Thanks for giving us the info we need.

It is one of the things I thought it might be - your network connection is not able to reach all of the servers your Cloud system is based on.

This might be on your side, with firewalls or failed DNS services getting in the way, but it may also be a service in between your network and the Atlassian Cloud systems blocking you.  At the moment, there are two well-known systems that are examples of that - the great firewall of China, and Atlassian's active blocking of organisations that may be supportive of the invasion of Ukraine.

[Inna Stratiichuk]

Thanks! Seems that it was a network issue on my side. After changing the wi-fi networks and a few restarts of the router, now - it works...

The strange thing was that Confluence worked and the rest of the web pages were ok. 

Thanks one more time for the prompt response.