Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


JIRA admin rights


The person that has the admin rights to our JIRA is no longer with the company - I am trying to find out how I can become the ultimate owner. I dont have access rights to be able to do things like attaching teams to JIRA. 

When I try and get onto the administration page a blank page saying contact your administrator comes up but they no longer work here...


1 answer

1 accepted

0 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2023

Hello @Hannah Johnson 

Did the former administrator access your Jira/Atlassian Cloud resources with a company managed account/email or a personal account/email?

If it was managed by your company, than work with your IT team to have the account reactivated (assuming it was deactivated) and have the password reset. Then login with that account and access the Administration hub. From there you will be able to add yourself and others as Organization Admins. I recommend that your company make sure you have more than one Org Admin at all times so that in the future you don't lose access due to the departure of one person.

If the previous admin used a personal account/email, you need to reach out to them to work with you on transferring ownership.

If that is not possible, you can contact Atlassian support directly at and select the My Account option. They may be able to provide assistance with transferring the ownership.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events