JIRA access problem after update

I have a problem after updating Jira from 7.2.* to 7.5.0.

After successfully launching from the command line, it displays messages:

System plugins failed to start: We haven't been able to start all the required system plugins
We couldn't start the following plugins:
Gadget Directory Plugin (com.atlassian.gadgets.directory)
Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
Atlassian JIRA - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
Atlassian JIRA - Plugins - REST Plugin (com.atlassian.jira.rest)

I tried resolve problem with this documentation, but failed: https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html

Server Java version:

java version "1.8.0_102"
Java(TM) SE Runtime Environment (build 1.8.0_102-b14)
Java HotSpot(TM) Server VM (build 25.102-b14, mixed mode)

My server doesn't have antivirus software.

Regards.

2 answers

0 vote
Mizan Community Champion Oct 12, 2017

Have you tried restarting JIRA ? 

I had once faced similar issue and just by restarting this was solved.

Seems like a memory issue , may i know if the file system has enough free space and what amount of heap is allocated to JIRA (i.e. the Xmx defined in <installation>/bin/setenv.sh). 

Thank you for answer Mizan,

I restarted the Jira many times, but it didn't work.

I've set parameters seen below in "setenv.sh", and it didn't resolve the issue.

JVM_MINIMUM_MEMORY="1024m"

JVM_MAXIMUM_MEMORY="2048m"

Server parameters:

  • System: 

    Linux srv2 4.4.0-96-generic #119-Ubuntu SMP Tue Sep 12 14:58:51 UTC 2017 i686 i686 i686 GNU/Linux (32bit anyway)

  • Ram: 23.19 GB total / 1.31 GB used
  • CPU: 0.29 (1 min) 0.66 (5 mins) 0.71 (15 mins) (2 processors each 8 cores)
  • Local spaces: 2.10 TB total / 1.98 TB free / 125.81 GB used

Jira has not been updated since 1.5 years. Earlier it works perfectly.

Best regards.

Mizan Community Champion Oct 12, 2017

Try increasing the plugin wait time to 300 . (I thought this was fixed but this is still an open issue https://jira.atlassian.com/browse/JRASERVER-60212)

https://confluence.atlassian.com/jirakb/jira-applications-system-plugin-timeout-while-waiting-for-add-ons-to-enable-212173447.html

If this does not work then we need to dig more in the logs. Better create a support case with Atlassian 

Did anyone have a solution for this error? I found that since Jira 7.2x + this error occurs more and more. I have this at least twice a day when I am restarting my test environment. With Jira 6.x I never had such issues.

Have you worked through the troubleshooting doc Mizan pointed to?

Yes I have. I will try to reset the Server, hopefully that will help.

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