JIRA Workflow Toolbox send email not sending

Pierre Ibrahim March 25, 2024

Hello!

I'm having a problem where the send email post function is no longer sending emails, the post function testing resolved correctly, and it used to work in the past, just suddenly stopped working.

Steps my team and I have taken to debug:

  1. Remove/re-add the post function
  2. move the post function up in the transition so that it occurs before the event firing
  3. move the post function up in the transition so that it occurs after the event firing
  4. Change the recipient from a DL to a single user (Note: This did work and I received the email, upon changing the recipient back to the DL, it stopped working again)

None of these steps have yielded results. The post function lives in the create transition of a specific issue type, the issue gets created normally, but no email is sent.

 

JWT email.png

Is there a place I can check to see why the emails are not getting sent when it's going out to that DL? I can send and receive emails to the DL normally.

Thank you
Pierre Ibrahim

3 answers

1 accepted

0 votes
Answer accepted
Pierre Ibrahim March 25, 2024

Closing the loop on this, the issue was on our side with how the DL was created

3 votes
Vicente Domínguez _Decadis AG_
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March 25, 2024

Hello @Pierre Ibrahim,

I am part of the support team of Decadis and I would like to assist you with this problem.

Would you mind creating a request in our support portal so that we can have a closer look at it?

Thank you for your interest in our app.

Best regards,

Vicente 

1 vote
Valerie Knapp
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March 25, 2024

Hi @Pierre Ibrahim , thanks for your question.

Have you checked the documentation for the app, https://apps.decadis.net/display/JWTSDC/Send+email . Sometimes you can find other troubleshooting tips there.

If not, I would encourage you to reach out to the vendor, who are normally the best placed to give this kind of advice - https://marketplace.atlassian.com/apps/29496/jira-workflow-toolbox?hosting=datacenter&tab=support .

I hope this helps you. Good luck!

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