JIRA Rest API authentication returns 401 for only this user with correct API token

[patrick.durasiewicz]

We are running a tool that needs to authenticate to Jira Rest API.

We use Basic Authentication with Base64 encoded "username:api_token". It works for all users except one. 

We have tried to use as a username her email adress as displayed in Jira as well as the part before the @. These did not work.

She just generated a fresh API token for us to try. 

A request to https://apploft.jira.com/rest/api/2/myself via Postman returns for (only her) credentials 401 - Client must be authenticated to access this resource. 

Does anyone have any idea left?

[Fadoua]

@patrick.durasiewicz 

Basic troubleshooting questions, just to make sure that you covered all of them:

• Did you compare the user's access, groups, permissions to someone's who is not facing this issue?
• Did you try the api call from different browsers?
• Can someone log from their computer and try the user's credentials to see if it will work?
• Did the user had this working before? If yes what change was made in between to her account?

Best,

Fadoua