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JIRA Rest API authentication returns 401 for only this user with correct API token

We are running a tool that needs to authenticate to Jira Rest API.

We use Basic Authentication with Base64 encoded "username:api_token". It works for all users except one. 

We have tried to use as a username her email adress as displayed in Jira as well as the part before the @. These did not work.

She just generated a fresh API token for us to try. 

A request to via Postman returns for (only her) credentials 401 - Client must be authenticated to access this resource. 

Does anyone have any idea left?

1 answer

0 votes
Fadoua Community Leader Dec 25, 2020


Basic troubleshooting questions, just to make sure that you covered all of them:

  • Did you compare the user's access, groups, permissions to someone's who is not facing this issue?
  • Did you try the api call from different browsers?
  • Can someone log from their computer and try the user's credentials to see if it will work?
  • Did the user had this working before? If yes what change was made in between to her account?



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