You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hello,
I changed roles in my company and I am now using a different JIRA instance. The previous one is connected to the JIRA Cloud app in Slack and I can't manage to change it to the new one.
I can log out but when I click Login I am always redirected to a list of permissions to allow from the old JIRA instance.
Anyone can help?
Thanks,
Abigael
Hi Abigael, welcome to the Community!
The Jira Cloud integration in Slack works at your Atlassian Account level - once your Atlassian account (based on your email address) is authorized to Slack, all the Jira Cloud sites you have access to should be available.
Using the /jira connect command in Slack, you can see all the Jira Cloud sites that your connected account can access. I've highlighted that dropdown here:
One thing to double-check is that the "Logged in as _____@company.com" line has the right email address. Just moving roles in-company I would assume that you're still using the same email address, but if for some reason the new Jira instance you're trying to connect to added you with a different email address, that might be the culprit.
I hope that helps explain things a little and please let me know if you're still stuck!
Cheers,
Daniel | Atlassian Support
Sorry to break in on this thread. I have this issue where I have multiple slack workspaces and multiple Jira accounts. Jira is added two of the slack workspaces. However, I can't figure out how to switch the Jira accounts in slack. I receive messages for both, but I can only answer to one; the other one says "no access" and that's indeed not the one showing as the logged in email address.
Where can I log out and log back in with my other email address?
Thanks!
Rick
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @rlangevoort , welcome! You should be able to use the /jira logout command in the Slack instance you need to change Jira email addresses in. When you run this, you'll be logged out and have a green "Log In" button available in Slack:
Clicking the button will start the login flow! First you'll authorize the Jira Cloud for Slack app in your browser (this is on Slack's website), and then you'll be directed to log in to an Atlassian account. At that point, you can use the other email address / Atlassian account you needed to switch to for that Slack workspace. Cheers!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.