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JIRA Cloud in Slack - How to connect a different JIRA account

Hello,

I changed roles in my company and I am now using a different JIRA instance. The previous one is connected to the JIRA Cloud app in Slack and I can't manage to change it to the new one.

I can log out but when I click Login I am always redirected to a list of permissions to allow from the old JIRA instance.

Anyone can help?

 

Thanks,

Abigael

1 answer

0 votes
Daniel Eads Atlassian Team Oct 21, 2020

Hi Abigael, welcome to the Community!

The Jira Cloud integration in Slack works at your Atlassian Account level - once your Atlassian account (based on your email address) is authorized to Slack, all the Jira Cloud sites you have access to should be available.

Using the /jira connect command in Slack, you can see all the Jira Cloud sites that your connected account can access. I've highlighted that dropdown here:

image.png

One thing to double-check is that the "Logged in as _____@company.com" line has the right email address. Just moving roles in-company I would assume that you're still using the same email address, but if for some reason the new Jira instance you're trying to connect to added you with a different email address, that might be the culprit.

I hope that helps explain things a little and please let me know if you're still stuck!

Cheers,
Daniel | Atlassian Support 

Sorry to break in on this thread. I have this issue where I have multiple slack workspaces and multiple Jira accounts. Jira is added two of the slack workspaces. However, I can't figure out how to switch the Jira accounts in slack. I receive messages for both, but I can only answer to one; the other one says "no access" and that's indeed not the one showing as the logged in email address. 

Where can I log out and log back in with my other email address?

 

Thanks!

Rick

Daniel Eads Atlassian Team Mar 30, 2021

Hi @rlangevoort , welcome! You should be able to use the /jira logout command in the Slack instance you need to change Jira email addresses in. When you run this, you'll be logged out and have a green "Log In" button available in Slack:

image.png

Clicking the button will start the login flow! First you'll authorize the Jira Cloud for Slack app in your browser (this is on Slack's website), and then you'll be directed to log in to an Atlassian account. At that point, you can use the other email address / Atlassian account you needed to switch to for that Slack workspace. Cheers!

Thanks!

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