JIRA Cloud automatically add user group to any project

[Maksim Lagutin]

Good day.

We have a few groups in our JIRA Cloud instance. One of our group (for ex. "Company employees") automatically adds at any new created project with project roles "users" and "developers". When administrator trying to remove user group from project - it's removes and appears again.

Seems like we have some setting, that automatically add group "Company employees" to any existing project, even after removing them.

How we can disable this feature? We want to restrict access to several projects.

Thanks!

[Trudy Claspill]

I have not seen this behavior in my cloud instance.

Do you have some sort of automated process set up that might be doing this?

[Maksim Lagutin]

I've checked automation plugins rules and internal automations at the places, that I know, and didn't found anything similar.

[Trudy Claspill]

Is this happening for Company Managed or Team Managed projects?

[Maksim Lagutin]

It's on Company managed progects, we don't use next-gen at all

[Trudy Claspill]

I am not aware of any feature/flag in the JIRA Cloud configuration that would automatically add a user group to a role in a project.

I recommend you open a support ticket directly with Atlassian Support to investigate this issue.

[Maksim Lagutin]

Thanks for advice!

[Daniel Ebers]

Hi @Maksim Lagutin

while you can have a settings in a way that several groups are indeed added to a role when creating a new project in Jira ("Specifying 'default members' for a project role" in https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/) that would not explain why they are added again as you remove them from a role (assuming after the removal the changed settings were saved - if needed (on a short test I recognized that I do not need to press a separate "save" button).

Has this problem been cleared by contacting support meanwhile?

Regards,
Daniel