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JIRA Cloud automatically add user group to any project

Deleted user April 22, 2021

Good day.

 

We have a few groups in our JIRA Cloud instance. One of our group (for ex. "Company employees") automatically adds at any new created project with project roles "users" and "developers". When administrator trying to remove user group from project - it's removes and appears again.

Seems like we have some setting, that automatically add group "Company employees" to any existing project, even after removing them.

How we can disable this feature? We want to restrict access to several projects.

 

Thanks!

2 answers

0 votes
Daniel Ebers
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May 2, 2021

Hi @[deleted]

while you can have a settings in a way that several groups are indeed added to a role when creating a new project in Jira ("Specifying 'default members' for a project role" in https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/) that would not explain why they are added again as you remove them from a role (assuming after the removal the changed settings were saved - if needed (on a short test I recognized that I do not need to press a separate "save" button).

Has this problem been cleared by contacting support meanwhile?

Regards,
Daniel

0 votes
Trudy Claspill
Community Champion
April 22, 2021

I have not seen this behavior in my cloud instance.

Do you have some sort of automated process set up that might be doing this?

Deleted user April 22, 2021

I've checked automation plugins rules and internal automations at the places, that I know, and didn't found anything similar.

Trudy Claspill
Community Champion
April 23, 2021

Is this happening for Company Managed or Team Managed projects?

Deleted user April 25, 2021

It's on Company managed progects, we don't use next-gen at all

Trudy Claspill
Community Champion
April 26, 2021

I am not aware of any feature/flag in the JIRA Cloud configuration that would automatically add a user group to a role in a project.

I recommend you open a support ticket directly with Atlassian Support to investigate this issue.

Deleted user April 26, 2021

Thanks for advice!

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