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JIRA Cloud - SMTP Server Configuration


I am working on Creating/updating JIRA issues through email.

I have setup incoming mail but i am not able to do outgoing mail setup as there is no button for configuration.

I understand from blog, as this is cloud by default this will be done. But i am confused how to configure the automatic creation of JIRA issues through mail.




1 answer

HI @shruthi sj

If you want to configure to create an issue via email then you need to configure the incoming mail handler for this.

There is nothing to do with outgoing mail for creating issue via mail.

Here is the detail documentation about that.

Hello @Yogesh Mude,


I have configured incoming mail, but when I send an email to particular mail id, it doesn't generate JIRA ticket.




HI @shruthi sj

Can you please attach the screenshot and check whether the reporter has create issue permission for that specific project.

Hello @Yogesh Mude,


ITs working fine.

I am glad to hear is your issue has been solved.

If you feel this answer have been helped you to solve the issue then please don't hesitate to accept this answer, this will help others those who will face the same issue in future.

Hi , 

i want configure  SMTP  server on jira cloud .

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