Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JIRA Cloud - SMTP Server Configuration

Hello,

I am working on Creating/updating JIRA issues through email.

I have setup incoming mail but i am not able to do outgoing mail setup as there is no button for configuration.

I understand from blog, as this is cloud by default this will be done. But i am confused how to configure the automatic creation of JIRA issues through mail.

 

Thanks,

Shruthi

1 answer

HI @shruthi sj

If you want to configure to create an issue via email then you need to configure the incoming mail handler for this.

There is nothing to do with outgoing mail for creating issue via mail.

Here is the detail documentation about that.

Hello @Yogesh Mude,

 

I have configured incoming mail, but when I send an email to particular mail id, it doesn't generate JIRA ticket.

 

Thanks,

Shruthi  

HI @shruthi sj

Can you please attach the screenshot and check whether the reporter has create issue permission for that specific project.

Hello @Yogesh Mude,

 

ITs working fine.

I am glad to hear is your issue has been solved.

If you feel this answer have been helped you to solve the issue then please don't hesitate to accept this answer, this will help others those who will face the same issue in future.

Hi , 

i want configure  SMTP  server on jira cloud .

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

639 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you