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JIRA Active Directory setup issue

Manisha Sharma
Manisha Sharma
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May 22, 2023

Hello Team,

I enabled the ssl services on JIRA and the test shows connection successful as well:

[root@JiraPOC-shrmrp jira]# /opt/atlassian/confluence/jre//bin/java SSLPoke DC-IAD6B-EX01.ant.amazon.com 636
Successfully connected

However, I see the same error when trying to connect to the above host while setting up user directories:

Connection test failed. Response from the server:
DC-IAD6B-EX01.ant.amazon.com:636; nested exception is javax.naming.CommunicationException: DC-IAD6B-EX01.ant.amazon.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

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Mirek
Mirek
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May 22, 2023

Hi @Manisha Sharma 

There is a complete KB article with step by step resolution how to troubleshoot that kind of errors

https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

Basically error is saying that the certificate does not exist so question does it exist in the trustedStore? D you use -Djavax.net.ssl.trustStore parameter? Can you verify if trustedStore is causing the problem? If not check cacerts?

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