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I have strange issue that happened for our colleague. We are integrated with Jira API and make requests for Jira tickets assigned to the specific board. When trying to access data he gets status 403 and the message:
"Access to the resource was denied due to missing scope grants. Your app was granted the following scopes: [read:jira-work, write:jira-work, read:jira-user, api_access].\nThe following scopes are necessary to access the resource: [read:sprint:jira-software]".
I checked the permissions he has and all of them are granted. When testing the same request I discovered that this specific board don't even exist and I get 404 as It should be.
Why my colleague get the wrong status? What may be wrong?
Welcome to the community.
The user can be in Jira and granted permissions on projects, but the user has no license assigned.
This is why the 403 occurs.
The user might have had license before, but probably an admin has revoked the license for this user.