Issues with Jenkins connectivity to Jira

Followed the below link and installed the required plugins of Jenkins in Jira (and vice-versa) https://docs.marvelution.org/display/JJI/Jenkins+Integration+for+JIRA

The Jenkins jobs are not getting updated in Jira and getting the error message "Jenkins seems to be offline" when I refresh the Job list.

The Jenkins configuration page in Jira where Jenkins URL is configured takes me to the Jenkins page when I click on it.

In Jenkins -> Configuration page, configured the Jira URL, when I click on validate settings, it says "Failed to login to Jira", but in Manage Plugins -> Advanced,  when I test the Jira URL in the HTTP_Proxy configuration, it shows a success when I mention the Jira IP in "No Proxy Host" section.

Can you please help to determine where the issue could be.

Attaching the Jenkins logs for more info:

WARNING: Failed to login to JIRA at http://IP_Address:8080
RestClientException{statusCode=Optional.of(404), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:47)
at hudson.plugins.jira.JiraRestService.getMyPermissions(JiraRestService.java:411)
at hudson.plugins.jira.JiraSession.getMyPermissions(JiraSession.java:463)
at hudson.plugins.jira.JiraSite$DescriptorImpl.doValidate(JiraSite.java:800)
at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
at org.kohsuke.stapler.MetaClass$5.doDispatch(MetaClass.java:248)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:841)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154)
at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:99)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
at org.eclipse.jetty.server.Server.handle(Server.java:564)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: RestClientException{statusCode=Optional.of(404), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:178)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:170)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:67)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:11)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:268)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:158)
at com.google.common.util.concurrent.Futures$6.run(Futures.java:975)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:149)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:170)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:268)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:158)
at com.google.common.util.concurrent.Futures$6.run(Futures.java:975)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:149)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:170)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:46)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:197)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:90)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:192)
... 3 more
Caused by: org.codehaus.jettison.json.JSONException: A JSONObject text must begin with '{' at character 1 of <html><head><title>404 Not Found</title></head>
<body><h1>Host Not Found</h1>
<p>DNS error (the host name of the page you are looking for does not exist) or Server did not accept the connection.<br><br>Please check that the host name has been spelled correctly.<br></p>
<!--Zscaler/6.0--></body></html>

at org.codehaus.jettison.json.JSONTokener.syntaxError(JSONTokener.java:439)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:169)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:266)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient.extractErrors(AbstractAsynchronousRestClient.java:212)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:175)
... 26 more

1 answer

I have the same problem, but sadly no workaround.

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