Issues with Jenkins connectivity to Jira

Followed the below link and installed the required plugins of Jenkins in Jira (and vice-versa) https://docs.marvelution.org/display/JJI/Jenkins+Integration+for+JIRA

The Jenkins jobs are not getting updated in Jira and getting the error message "Jenkins seems to be offline" when I refresh the Job list.

The Jenkins configuration page in Jira where Jenkins URL is configured takes me to the Jenkins page when I click on it.

In Jenkins -> Configuration page, configured the Jira URL, when I click on validate settings, it says "Failed to login to Jira", but in Manage Plugins -> Advanced,  when I test the Jira URL in the HTTP_Proxy configuration, it shows a success when I mention the Jira IP in "No Proxy Host" section.

Can you please help to determine where the issue could be.

Attaching the Jenkins logs for more info:

WARNING: Failed to login to JIRA at http://IP_Address:8080
RestClientException{statusCode=Optional.of(404), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:47)
at hudson.plugins.jira.JiraRestService.getMyPermissions(JiraRestService.java:411)
at hudson.plugins.jira.JiraSession.getMyPermissions(JiraSession.java:463)
at hudson.plugins.jira.JiraSite$DescriptorImpl.doValidate(JiraSite.java:800)
at java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:627)
at org.kohsuke.stapler.Function$MethodFunction.invoke(Function.java:343)
at org.kohsuke.stapler.Function.bindAndInvoke(Function.java:184)
at org.kohsuke.stapler.Function.bindAndInvokeAndServeResponse(Function.java:117)
at org.kohsuke.stapler.MetaClass$1.doDispatch(MetaClass.java:129)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
at org.kohsuke.stapler.MetaClass$5.doDispatch(MetaClass.java:248)
at org.kohsuke.stapler.NameBasedDispatcher.dispatch(NameBasedDispatcher.java:58)
at org.kohsuke.stapler.Stapler.tryInvoke(Stapler.java:715)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:845)
at org.kohsuke.stapler.Stapler.invoke(Stapler.java:649)
at org.kohsuke.stapler.Stapler.service(Stapler.java:238)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:841)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1650)
at hudson.util.PluginServletFilter$1.doFilter(PluginServletFilter.java:154)
at hudson.util.PluginServletFilter.doFilter(PluginServletFilter.java:157)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.security.csrf.CrumbFilter.doFilter(CrumbFilter.java:99)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:84)
at hudson.security.UnwrapSecurityExceptionFilter.doFilter(UnwrapSecurityExceptionFilter.java:51)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at jenkins.security.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:117)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.providers.anonymous.AnonymousProcessingFilter.doFilter(AnonymousProcessingFilter.java:125)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.ui.rememberme.RememberMeProcessingFilter.doFilter(RememberMeProcessingFilter.java:142)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.ui.AbstractProcessingFilter.doFilter(AbstractProcessingFilter.java:271)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at jenkins.security.BasicHeaderProcessor.doFilter(BasicHeaderProcessor.java:93)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at org.acegisecurity.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java:249)
at hudson.security.HttpSessionContextIntegrationFilter2.doFilter(HttpSessionContextIntegrationFilter2.java:67)
at hudson.security.ChainedServletFilter$1.doFilter(ChainedServletFilter.java:87)
at hudson.security.ChainedServletFilter.doFilter(ChainedServletFilter.java:90)
at hudson.security.HudsonFilter.doFilter(HudsonFilter.java:171)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.kohsuke.stapler.compression.CompressionFilter.doFilter(CompressionFilter.java:49)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at hudson.util.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:82)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.kohsuke.stapler.DiagnosticThreadNameFilter.doFilter(DiagnosticThreadNameFilter.java:30)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1637)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:533)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:190)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1595)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:188)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1253)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:168)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:473)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1564)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:166)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1155)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)
at org.eclipse.jetty.server.Server.handle(Server.java:564)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:317)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:251)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:279)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:110)
at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:124)
at org.eclipse.jetty.util.thread.Invocable.invokePreferred(Invocable.java:128)
at org.eclipse.jetty.util.thread.Invocable$InvocableExecutor.invoke(Invocable.java:222)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:294)
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:199)
at winstone.BoundedExecutorService$1.run(BoundedExecutorService.java:77)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: RestClientException{statusCode=Optional.of(404), errorCollections=[]}
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:178)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:170)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:67)
at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:11)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:268)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:158)
at com.google.common.util.concurrent.Futures$6.run(Futures.java:975)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:149)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:170)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.util.concurrent.Promises$Of$3.apply(Promises.java:268)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:158)
at com.google.common.util.concurrent.Futures$6.run(Futures.java:975)
at com.google.common.util.concurrent.MoreExecutors$SameThreadExecutorService.execute(MoreExecutors.java:253)
at com.google.common.util.concurrent.ExecutionList$RunnableExecutorPair.execute(ExecutionList.java:149)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:134)
at com.google.common.util.concurrent.AbstractFuture.set(AbstractFuture.java:170)
at com.google.common.util.concurrent.SettableFuture.set(SettableFuture.java:53)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:46)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable$1.run(SettableFuturePromiseHttpPromiseAsyncClient.java:197)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:90)
at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:192)
... 3 more
Caused by: org.codehaus.jettison.json.JSONException: A JSONObject text must begin with '{' at character 1 of <html><head><title>404 Not Found</title></head>
<body><h1>Host Not Found</h1>
<p>DNS error (the host name of the page you are looking for does not exist) or Server did not accept the connection.<br><br>Please check that the host name has been spelled correctly.<br></p>
<!--Zscaler/6.0--></body></html>

at org.codehaus.jettison.json.JSONTokener.syntaxError(JSONTokener.java:439)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:169)
at org.codehaus.jettison.json.JSONObject.<init>(JSONObject.java:266)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient.extractErrors(AbstractAsynchronousRestClient.java:212)
at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:175)
... 26 more

1 answer

I have the same problem, but sadly no workaround.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,002 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you