Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issues no longer link from comments

Today when I logged into JIRA all the issues are coming up now in the "New" format - which I hate by the way.

When I put a ticket into comments it used to automatically create a hyperlink when I saved the comment.  For example, if I put "WAREH-8400" into a comment it would automatically link to that issue.

Today all of the sudden that functionality is not working and JIRA is treating the Issue keys as plan text and not creating a hyperlink in the comment.  

This was a feature that was handy and I used often.  Why does this not work anymore?

2 answers

1 accepted

0 votes
Answer accepted


I moved to the new item view for all employees, right from the start. And I had no problems with that.

I tested it now by typing the key for a call and when giving "enter" it linked right.

I have noticed the same behavior. I have not been able to find an issue in Atlassian's backlog about this.

I have submitted a support case to Atlassian and am waiting to hear back from them.

This is the response from Atlassian Support:

"Indeed, in the new issue view, this feature slightly changed, you need to paste the complete URL to render the issue or select link in the comment editor and type the issue key"

This started working for me again.  I was able to put in an issue key like "APPSUPPORT-5032" and was able to get the JIRA link to populate after clicking space bar or enter.  I am using the new item view.

Like Ariel Kauan likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

248 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you