In our jira server, we use scrum. We are not able to move some issues to any sprint. When we move issue from backlog to sprint X, it seems everything is ok. But after page refreshing or opening backlog view on another browser, we see that it is still in backlog. When we open issue in detail, we can see its sprint field is filled by true sprint but in backlog view it is still seem in backlog.
Thanks in advance.
Could you let us know what version of Jira Software you're running? It seems like it might be related to this bug:
However, this should have been fixed in 7.2.7, so please confirm your version.
Thanks for your quick reply Shannon!
There are no errors in our logfiles. After reloading the "backlog" page the issue moves back from the sprint to the backlog. In the issue detail view, the right sprint is still selected. (same behaviour shown in the screen cast..)
The original bug was fixed in Jira 7.2.7: JSWSERVER-13530
The issue with Florian's case was that the Sprint field has a missing key via a customfield table. It may be that if you're already in Jira 7.2.7 that another field is missing that is expected.
Have you raised a support case for this? The team may be able to help you to determine what is expected, provided you'er already in Jira 7.2.7 or higher.
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