In our jira server, we use scrum. We are not able to move some issues to any sprint. When we move issue from backlog to sprint X, it seems everything is ok. But after page refreshing or opening backlog view on another browser, we see that it is still in backlog. When we open issue in detail, we can see its sprint field is filled by true sprint but in backlog view it is still seem in backlog.
Thanks in advance.
Could you let us know what version of Jira Software you're running? It seems like it might be related to this bug:
However, this should have been fixed in 7.2.7, so please confirm your version.
Thanks for your quick reply Shannon!
There are no errors in our logfiles. After reloading the "backlog" page the issue moves back from the sprint to the backlog. In the issue detail view, the right sprint is still selected. (same behaviour shown in the screen cast..)
The original bug was fixed in Jira 7.2.7: JSWSERVER-13530
The issue with Florian's case was that the Sprint field has a missing key via a customfield table. It may be that if you're already in Jira 7.2.7 that another field is missing that is expected.
Have you raised a support case for this? The team may be able to help you to determine what is expected, provided you'er already in Jira 7.2.7 or higher.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs