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Issues do not appear in my backlog.

I created a new project and agile board, and have created several issues. But they do not appear in the backlog. Am I missing a step?

I can see that 15 issues exist:

But when I click "View on Board", I get this:

12 answers

1 accepted

58 votes
Answer accepted

I'm not sure but can you check the Boards configuration. Maybe in the part "Column" you will see that no statusses have been mapped to any columns. Not sure if that also influences the Plan mode of the scrumboard but you never know.

Edit: I just did a test on our instance and it does influence what is shown on the Plan mode of the Scrumboard.




This is a common problem. One need to ensure anyunmapped items in the column is placed in the right column, otherwise JIRA tickets may be missing from the Board.

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Solved! Thanks for that, was so confused what was going on but makes sense now.

Solved! Thanks for your suggestion. 

I had the same problem and checked the swimlanes and they didn't match the workflow statuses.  I change the columns and everything was good.  GREAT ANSWER.

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A picture to go with all the Words.

Note "Unmapped Statuses" all the way to the right.

I dragged the Unmapped Status on the proper column and all is well.


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Thank you a lot!!!

Unmapped issues are the cause. I mapped them via Board -> Configure -> Columns and now those unmapped statuses can be added to columns and the issues with those statuses will be visible like mentioned by @Bill Miller 

Thanks..!! :) 

Thanks! Worked like a charm!

Thank you! It worked.

Huge thanks!!

This was super helpful!! thank you

I realize I'm late to this thread, but I am not seeing any unmapped statuses and still only see 34 of my 254 issues in the backlog. Any tips?

@megan_graphenteen Are you using a Kanban Backlog or Scrum Backlog? And did you check your board JQL to make sure some of those issues are excluded?

If Kanban board, check to make sure that this box (under "General" tab) shows:

  • Kanban board Sub-filter = clear this field 
  • Hide completed issues older than = Never mind, show all



Hope this helps.

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What @Darlene J said - sub-filters and hiding completed issues trip up many users.

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I think the solution does not work in the case where you do not want to a Backlog status to actually show in your swim lane/columns.


The whole point of having a backlog view is so you don't pollute your active sprint column with the stuff in backlog, and for the items to only show up in your To Do after you moved them from your backlog.

I am using the To Do as items that have been pulled into the Active Sprint from backlog, but has not been assigned for a developer.



I am having the same issue.  Atlassian told me to make a backlog column on my scrum board.  I don't want that column there.  My issue is also complicated because we are moving from a Kanban Board to a scrum board.  On the Kanban board we have a backlog column, on the scrum board, we want to use the backlog that is inherent with a scrum board.  Very frustrated. 

Jack Brickey Community Leader Dec 22, 2017

@Ingrid Maehl, I’m a bit lost on this thread likely because it seems to have veered a bit. Can you state your precise issue? This thread in fact is a bit dated so suggest we take a fresh look at your specific issue. 

CertInly a scrum board will have a Backlog View that is independent of the active sprint view. I don’t understand the need to display backlog column in active sprint. 

Hi, I have the same Issue as Ingrid. Is there a new thread anywhere to follow up on this topic?

Hi Sarah,

I haven't found any, so I would suggest you create a new one so this gets our full attention.



Hey @Jack Brickey and @Maarten Cautreels, I created a new thread as you suggested, because I agree with @Don Lam2@Ingrid Maehl and @Sarah Nosratlu in that Jira seems to force us to display backlog issues in sprints:

Like Franco Sabadini likes this

I had this same issue and maarten's first answer was the right answer. The problem was that it wasn't  immediately clear to why columns might be my issue. I thought i'd elaborate on both why this happened and show how to fix it.

When I created my new project, I had copied status and a workflow from another project which wouldn't be the standard setup.  This added new status in my project that aren't mapped to columns in the agile workboard. These new status appear in the  unmapped status in the "columns" configuration for the project. My backlog was showing empty despite having 6 issues.

I simply modified the columns and dragged the unmapped statuses into the lane.  Here i have all my statuses mapped to columns:





Thanks Paul. Had same issues and your solution works fine. Cheers, Sergey

Hi, Can tell me how to get into the column management page?

Took me a while to discover that filters remove the issues from the board.

Check if any of these are removing your issues:

  • Board Settings > General > Edit Filter Query
  • Board Settings > General > Kanban board sub-filter

One tip:

If you have a created sprint not yet started like this:

image.pngYou are not going to be able to see all the issues that are in a done/closed/completed status (all green statuses in general) even if this status is properly mapped, since the backlog will only show the pending work, once the sprint is active all the issues including the ones completed will be shown to give you your actual sprint progress.

In case anyone stumbles on this and nothing above helps, I thought i'd post my own solution:

People should be aware of this small point from Jira's documentation:

"Make sure your board has multiple columns populated, JIRA Software will consider the last column that's filled in as the end column."

Essentially, you need atleast two columns on your board. In our use case, we were trying to create an external board for a vendor to use, and deleted all but one column (since they would't need to care about transitioning things). Everything was properly mapped, but nothing showed up, and the column was marked as "to do" in grey (not green). However, as expected (when you think about it), one column = last column, and in Jira last column = done/removed from backlog. Added a second column with my status in the first and bingo – instant backlog.

It's not intuitive at first that one column marked as "To Do" would still function as last column marked "Done." It's super simple, but very easy to miss if you're not combing over the resolution docs with a fine-toothed comb.


1 vote

Hi Drew,

It's possible that the filter which is used for your board filters out those issues. Can you show us a copy of the Board's filter?

On the board click on the Board button, top right corner and choose for the option to Configure. By default it shows the General tab. If not, click General in the menu on the left. This will show a page that includes your filter. Please copy this in a comment here on Atlassian Answers.



Thanks for the reply! Here's the query:

Filter Query

project = Fitnessentials ORDER BY Rank ASC

Had similar problem, but it was related to Safari issues. For some reason jira doesn’t like safari. Switched to chrome and everything is fine


I have recently changed the workflow for one of my project's, but am unable to view all the issues created in the backlog. The solution suggested above works when we want to have the swimlanes corresponding to the workflow statuses, but 'Backlog' isn't something I want to view as a part of the swimlanes. I'm stuck here, is there a solution available for this? I can see the issues created when I open the epic, but don't see those in the backlog.

Please let me know how this can be resolved.

I had a similar issue and the reason for it was that the project did not have a board created. Even though the board settings & statuses mapping were done correctly.

Something like this just happened to me, and it turned out to be an issue which was moved from another project, and which landed in an unexpected status which wasn't mapped to the board. Not sure how the issue landed in this unexpected status - perhaps it was as a result of the move ?  Once we noticed that, it was straightforward to transition it to a mapped status, and it now appears on the board as expected.


I am facing same issue, is there any solution for it?




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