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Issues do not appear in my backlog.

Drew Wyatt Mar 23, 2014

I created a new project and agile board, and have created several issues. But they do not appear in the backlog. Am I missing a step?

I can see that 15 issues exist:

But when I click "View on Board", I get this:

7 answers

1 accepted

34 votes
Answer accepted
Maarten Cautreels Community Leader Mar 24, 2014

I'm not sure but can you check the Boards configuration. Maybe in the part "Column" you will see that no statusses have been mapped to any columns. Not sure if that also influences the Plan mode of the scrumboard but you never know.

Edit: I just did a test on our instance and it does influence what is shown on the Plan mode of the Scrumboard.



prempal singh Nov 07, 2016


This is a common problem. One need to ensure anyunmapped items in the column is placed in the right column, otherwise JIRA tickets may be missing from the Board.

Joel Edwards Jan 13, 2017

Solved! Thanks for that, was so confused what was going on but makes sense now.

Suresh Torlapati Jul 16, 2018

Solved! Thanks for your suggestion. 

I had the same problem and checked the swimlanes and they didn't match the workflow statuses.  I change the columns and everything was good.  GREAT ANSWER.

Bill Miller Oct 05, 2018

A picture to go with all the Words.

Note "Unmapped Statuses" all the way to the right.

I dragged the Unmapped Status on the proper column and all is well.


Like # people like this
Heather Upchurch I'm New Here Jan 09, 2019

Thank you a lot!!!

6 votes
Paul Burden Mar 31, 2015

I had this same issue and maarten's first answer was the right answer. The problem was that it wasn't  immediately clear to why columns might be my issue. I thought i'd elaborate on both why this happened and show how to fix it.

When I created my new project, I had copied status and a workflow from another project which wouldn't be the standard setup.  This added new status in my project that aren't mapped to columns in the agile workboard. These new status appear in the  unmapped status in the "columns" configuration for the project. My backlog was showing empty despite having 6 issues.

I simply modified the columns and dragged the unmapped statuses into the lane.  Here i have all my statuses mapped to columns:





Sergey Markov May 29, 2015

Thanks Paul. Had same issues and your solution works fine. Cheers, Sergey

CHEW MAN FAI Sep 30, 2015

Hi, Can tell me how to get into the column management page?

4 votes
Don Lam Apr 07, 2016

I think the solution does not work in the case where you do not want to a Backlog status to actually show in your swim lane/columns.


The whole point of having a backlog view is so you don't pollute your active sprint column with the stuff in backlog, and for the items to only show up in your To Do after you moved them from your backlog.

I am using the To Do as items that have been pulled into the Active Sprint from backlog, but has not been assigned for a developer.



Ingrid Maehl Dec 22, 2017

I am having the same issue.  Atlassian told me to make a backlog column on my scrum board.  I don't want that column there.  My issue is also complicated because we are moving from a Kanban Board to a scrum board.  On the Kanban board we have a backlog column, on the scrum board, we want to use the backlog that is inherent with a scrum board.  Very frustrated. 

Jack Brickey Community Leader Dec 22, 2017

@Ingrid Maehl, I’m a bit lost on this thread likely because it seems to have veered a bit. Can you state your precise issue? This thread in fact is a bit dated so suggest we take a fresh look at your specific issue. 

CertInly a scrum board will have a Backlog View that is independent of the active sprint view. I don’t understand the need to display backlog column in active sprint. 

Sarah Nosratlu Feb 14, 2018

Hi, I have the same Issue as Ingrid. Is there a new thread anywhere to follow up on this topic?

Maarten Cautreels Community Leader Feb 14, 2018

Hi Sarah,

I haven't found any, so I would suggest you create a new one so this gets our full attention.



David Roulin May 31, 2018 • edited

Hey @Jack Brickey and @Maarten Cautreels, I created a new thread as you suggested, because I agree with @Don Lam2@Ingrid Maehl and @Sarah Nosratlu in that Jira seems to force us to display backlog issues in sprints:

Like Franco Sabadini likes this
1 vote
Maarten Cautreels Community Leader Mar 23, 2014

Hi Drew,

It's possible that the filter which is used for your board filters out those issues. Can you show us a copy of the Board's filter?

On the board click on the Board button, top right corner and choose for the option to Configure. By default it shows the General tab. If not, click General in the menu on the left. This will show a page that includes your filter. Please copy this in a comment here on Atlassian Answers.



Drew Wyatt Mar 23, 2014

Thanks for the reply! Here's the query:

Filter Query

project = Fitnessentials ORDER BY Rank ASC

1 vote
Ra Williams Nov 14, 2018 • edited

In case anyone stumbles on this and nothing above helps, I thought i'd post my own solution:

People should be aware of this small point from Jira's documentation:

"Make sure your board has multiple columns populated, JIRA Software will consider the last column that's filled in as the end column."

Essentially, you need atleast two columns on your board. In our use case, we were trying to create an external board for a vendor to use, and deleted all but one column (since they would't need to care about transitioning things). Everything was properly mapped, but nothing showed up, and the column was marked as "to do" in grey (not green). However, as expected (when you think about it), one column = last column, and in Jira last column = done/removed from backlog. Added a second column with my status in the first and bingo – instant backlog.

It's not intuitive at first that one column marked as "To Do" would still function as last column marked "Done." It's super simple, but very easy to miss if you're not combing over the resolution docs with a fine-toothed comb.


0 votes
usama.bin.shakeel Jan 04, 2015


I am facing same issue, is there any solution for it?




0 votes
Kelly Arrey Jun 28, 2018

Something like this just happened to me, and it turned out to be an issue which was moved from another project, and which landed in an unexpected status which wasn't mapped to the board. Not sure how the issue landed in this unexpected status - perhaps it was as a result of the move ?  Once we noticed that, it was straightforward to transition it to a mapped status, and it now appears on the board as expected.

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