Issues deleting JIRA issues

Simdea NA I'm New Here Oct 06, 2017

This is the exception I'm getting.

Best Regards and thank you in advance,
Simdea

com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]
com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]
at com.atlassian.greenhopper.manager.lexorank.LexoRankDaoImpl.getMaximumMarkerRowAndPreviousRow(LexoRankDaoImpl.java:369) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:177) [?:?]
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.execute(LexoRankOperation.java:116) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:300) [?:?]
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:86) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:121) [?:?]
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:29) [?:?]
at com.atlassian.jira.issue.fields.ImmutableCustomField.getValue(ImmutableCustomField.java:349) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.collectCustomFieldValues(DefaultIssueDeleteHelper.java:288) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper$DeletedIssueEventData.<init>(DefaultIssueDeleteHelper.java:275) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueDeleteHelper.deleteIssue(DefaultIssueDeleteHelper.java:120) [classes/:?]
at com.atlassian.jira.issue.managers.DefaultIssueManager.deleteIssue(DefaultIssueManager.java:719) [classes/:?]
at com.atlassian.jira.issue.managers.RequestCachingIssueManager.deleteIssue(RequestCachingIssueManager.java:232) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:402) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.delete(DefaultIssueService.java:378) [classes/:?]
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(DeleteIssue.java:23) 

1 answer

Hi Simdea,

The lines to focus on currently are the following:

Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]
com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10005]

Take a look at Several actions such as issue ranking, move, export are failing:

Run the following Query in the DB:

SELECT "FIELD_ID", "ID", "ISSUE_ID", "LOCK_HASH", "LOCK_TIME", "RANK",
       "TYPE"
  FROM "AO_60DB71_LEXORANK"
  WHERE "FIELD_ID" = 10005 AND "TYPE" IN (0, 2);

With the above Query you should see Exactly 2 rows as displayed here:

FIELD_ID | ID |       ISSUE_ID       | LOCK_HASH | LOCK_TIME |   RANK    | TYPE 
----------+----+----------------------+-----------+-----------+-----------+------
    10005 |  7 | -9223372036854775808 |           |           | 0|000000: |    0
    10005 |  8 |  9223372036854775807 |           |           | 0|zzzzzz: |    2
(2 rows)

If the above does hold true in your instance do the following:

  1. Stop JIRA
  2. Run the following statements in the database:

    1. insert into AO_60DB71_LEXORANK values
      (DEFAULT,10005,7,-9223372036854775808,NULL,NULL,'0|000000:',0);
      
      insert into AO_60DB71_LEXORANK values
      (DEFAULT,10005,1,9223372036854775807,NULL,NULL,'0|zzzzzz:',2);
  3. Start JIRA

  4. Re-index JIRA

If that does not work let us know and we'll go from there.

Cheers,

Branden

Simdea NA I'm New Here Oct 11, 2017

Hello Branden and thanks for your fast response. Unfortunately, the query returned no results. Any more ideas, I just tried to clone an issue and also did not had any luck.

Best Regards and thank you in advance again,
Simdea

I actually had the same issue as Simdea.   So as Branden suggested I :

1) Stopped Jira service
2) Ran the below statements in the database

insert into AO_60DB71_LEXORANK values(DEFAULT,10005,7,-9223372036854775808,NULL,NULL,'0|000000:',0);

insert into AO_60DB71_LEXORANK values(DEFAULT,10005,1,9223372036854775807,NULL,NULL,'0|zzzzzz:',2);
3) Ran the below statement to validate that the table now had the 2 rows:
select * from AO_60DB71_LEXORANK;
4) Started Jira service
5) Ran an integrity check
6) Re-indexed the database

And the issue was solved.  Thank you Branden.

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