Issue with quick filter query for labels

[Matthew Preher]

I'm trying to create a filter to display a certain label. I've seen similar questions like this on the board, but the solutions are not working for me. My current query is:

labels != Groomed OR labels is empty

I've tried using labels = empty and swapping empty for blank as well. No matter what I do, I cannot get stories to display on the board that have no labels assigned to them.

Also, not sure if it matters or not, but I did add the OR labels is empty piece after initially creating the query (i.e. it was an update, not an add). I wouldn't think that would cause the issue, but you never know!

[Trudy Claspill · Accepted solution]

Hello @Matthew Preher 

Welcome to the Atlassian community.

You said

I'm trying to create a filter to display a certain label. I've seen similar questions like this on the board

But the query you specified is not affirmatively specifying the Labels value for which you want issues displayed.

labels != Groomed OR labels is empty

Can you provide more clarity on what you are trying to accomplish with your filter?

With the filter you have all standard level issues that have no value in the Labels field, or have a value that is not "Groomed" should display. Is that what you want?

Can you provide more details about what you want displayed, and examples of the issues that you think match your criteria but are not being displayed?

[Matthew Preher]

Yes, that's correct. I want all issues displayed that don't contain the label "Groomed"

[Trudy Claspill]

Then the filter you have defined should work.

If you want to include the issues that have no label value at all then you do need to include in that filter 

or labels is empty

How are the results not matching your expectations?

[Matthew Preher]

It seems that if an issue has no labels, it does not show up.

[Trudy Claspill]

As I said, if you want to include the issues that have no label value at all then you do need to include in that filter 

or labels is empty

[Matthew Preher]

Yeah, and that's where I'm confused. The current filter I'm using does include that, so it makes no sense it's not showing. I'm including or labels is empty in my filter:

labels != Groomed OR labels is empty

[Bill Sheboy]

Hi @Matthew Preher 

The cause may be something else in your JQL, or where that expression is placed.

Would you please post your current, complete JQL statement which shows that expression?  That will provide context to help the community offer suggestions.  Thanks!

Kind regards,
Bill

[Trudy Claspill]

Also show the Issue View of an issue that you think should be include but is not being included in the results.

[Matthew Preher]

Thank you for your help. I honestly have no clue what happened, but I went back in and re-added the jql completely on the quick filter setting for the board and now it works. I added it the same way, so not sure what happened. Oh well, it works now :)

[Mohamed Adel]

Hi @Matthew Preher  

from my understanding , Can you confirm your board filter itself doesn't include labels field ? 

if possible please share an image for the quick filters page

thanks 

Mohamed 

[Matthew Preher]

That's correct, we don't already have a filter for labels field. Is there a way to create that without overall admin access?

Here's a quick screenshot of what is on the quick filters part of the configure board screen (I think that's what you were asking for?). I created the top 3 and the others were already there.

[Mohamed Adel]

Hi @Matthew Preher 
No need for admin access , can you please try to run the following query in issue search page 

Project = YourProjectKey and labels !=Groomed 

Your query should give you data otherwise , please check the board filter query (Board --> general-->filter) and be sure it doesn't filter out any issue that has no labels

Thanks