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Issue with quick filter query for labels

Matthew Preher

I'm trying to create a filter to display a certain label. I've seen similar questions like this on the board, but the solutions are not working for me. My current query is:

labels != Groomed OR labels is empty

I've tried using labels = empty and swapping empty for blank as well. No matter what I do, I cannot get stories to display on the board that have no labels assigned to them.

Also, not sure if it matters or not, but I did add the OR labels is empty piece after initially creating the query (i.e. it was an update, not an add). I wouldn't think that would cause the issue, but you never know!

Accepted answers

Trudy Claspill

Hello @Matthew Preher

Welcome to the Atlassian community.

You said

I'm trying to create a filter to display a certain label. I've seen similar questions like this on the board

But the query you specified is not affirmatively specifying the Labels value for which you want issues displayed.

labels != Groomed OR labels is empty

Can you provide more clarity on what you are trying to accomplish with your filter?

With the filter you have all standard level issues that have no value in the Labels field, or have a value that is not "Groomed" should display. Is that what you want?

Can you provide more details about what you want displayed, and examples of the issues that you think match your criteria but are not being displayed?

All comments

Mohamed Adel

Hi @Matthew Preher

from my understanding , Can you confirm your board filter itself doesn't include labels field ?

if possible please share an image for the quick filters page

thanks

Mohamed

Trudy Claspill

Hello @Matthew Preher

Welcome to the Atlassian community.

You said

I'm trying to create a filter to display a certain label. I've seen similar questions like this on the board

But the query you specified is not affirmatively specifying the Labels value for which you want issues displayed.

labels != Groomed OR labels is empty

Can you provide more clarity on what you are trying to accomplish with your filter?

With the filter you have all standard level issues that have no value in the Labels field, or have a value that is not "Groomed" should display. Is that what you want?

Can you provide more details about what you want displayed, and examples of the issues that you think match your criteria but are not being displayed?

Matthew Preher

Yes, that's correct. I want all issues displayed that don't contain the label "Groomed"

Matthew Preher

That's correct, we don't already have a filter for labels field. Is there a way to create that without overall admin access?

Here's a quick screenshot of what is on the quick filters part of the configure board screen (I think that's what you were asking for?). I created the top 3 and the others were already there.

Jira Quick Filters.PNG

Trudy Claspill

Then the filter you have defined should work.

If you want to include the issues that have no label value at all then you do need to include in that filter

or labels is empty

How are the results not matching your expectations?

Mohamed Adel

Hi @Matthew Preher
No need for admin access , can you please try to run the following query in issue search page

Project = YourProjectKey and labels !=Groomed

Your query should give you data otherwise , please check the board filter query (Board --> general-->filter) and be sure it doesn't filter out any issue that has no labels

Thanks

Matthew Preher

It seems that if an issue has no labels, it does not show up.

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