Issue when deleting a bulk of issues

Dears,

 

please note that the following error problem that i have faced when i tried to delete a bulk of issues:

 

Sorry, we had some technical problems during your last operation.

 

Log's referral number: 464e2c74-3cf2-4bfb-9ceb-8d64a6091d86

Cause

Referer URL: Unknown

java.lang.NullPointerException
1.png

1 answer

0 votes

There is not enough of the underlying error being shown there to begin to diagnose the problem.

You'll need to read the log(<jira home>/logs/atlassian-jira.log) in full to find out what has gone wrong - it should be easy to find the section you need by searching it for the first couple of lines of the detail error in the screenshot.

i know i have tried to attach the log here but unfortunately i couldn't,

You just need to read the section before and after that text.  No-one here is likely to read your entire log for you, but we can't begin to guess at what the problem is without seeing all of the error you've posted.

i have referred back to the LOG, but i couldn't understand where is the error

----

2017-12-31 13:10:12,551 http-nio-8080-exec-6 ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=6d60591a-bd18-44b0-af27-136342861d9c, interpretedMsg=, cause=java.lang.StackOverflowError, stacktrace=java.lang.StackOverflowError
        at com.querydsl.sql.SQLSerializer.visit(SQLSerializer.java:849) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.sql.SQLSerializer.visit(SQLSerializer.java:43) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.core.types.PathImpl.accept(PathImpl.java:94) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.core.support.SerializerBase.visitOperation(SerializerBase.java:270) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.sql.SQLSerializer.visitOperation(SQLSerializer.java:1006) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:231) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.core.support.SerializerBase.visit(SerializerBase.java:31) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.core.types.OperationImpl.accept(OperationImpl.java:83) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.core.support.SerializerBase.handle(SerializerBase.java:92) [querydsl-core-4.1.4.jar:?]
        at com.querydsl.sql.SQLSerializer.serializeForQuery(SQLSerializer.java:356) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.sql.SQLTemplates.serialize(SQLTemplates.java:844) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.sql.SQLSerializer.serialize(SQLSerializer.java:221) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.sql.ProjectableSQLQuery.serialize(ProjectableSQLQuery.java:490) [querydsl-sql-4.1.4.jar:?]
        at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:429) [querydsl-sql-4.1.4.jar:?]
        at com.atlassian.servicedesk.plugins.approvals.internal.dao.ApprovalDaoImpl.getApprovalsByIssue(ApprovalDaoImpl.java:126) [?:?]
        at com.atlassian.servicedesk.plugins.approvals.internal.approval.ApprovalManagerImpl.lambda$getApprovalsByIssue$4(ApprovalManagerImpl.java:119) [?:?]
        at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:69) [?:?]
        at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:86) [?:?]
        at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:42) [?:?]
        at com.atlassian.jira.database.DatabaseAccessorImpl.runInManagedTransaction(DatabaseAccessorImpl.java:125) [classes/:?]
        at sun.reflect.GeneratedMethodAccessor264.invoke(Unknown Source) [?:?]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
        at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.5.0.jar:?]
        at com.sun.proxy.$Proxy246.runInManagedTransaction(Unknown Source) [?:?]
        at sun.reflect.GeneratedMethodAccessor264.invoke(Unknown Source) [?:?]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
        at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [?:?]
        at com.sun.proxy.$Proxy246.runInManagedTransaction(Unknown Source) [?:?]
        at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.runInStartedOrExistingTransaction(JiraHostConnectionAccessor.java:130) [?:?]

---

Ohh, that's not going to be nice.

A stack overflow error means Java ran out of memory space.  This is not a case of giving it more memory though, the error is most likely to be caused by recursion - code calling itself inside itself, and increasing memory just means it'll crash a little bit later.

I think this is one that needs to go to Atlassian support, as it's something in the Service Desk application causing the recursion to happen.  I'd ask https://support.atlassian.com/contact

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