Issue summary view not populating

When on an active sprint or backlog the issue summary on the right pane does not poplate any details. Looking at the browser network traffic there is a request with a parameter of "undefined" for the issue id. This request returns a 400 error from the server. Sent get request:

https://{server address}/rest/dev-status/1.0/issue/summary?issueId=undefined&_=1503960061430

This appears to be similar to an issue seen here:

https://jira.atlassian.com/browse/JSWSERVER-14858

How did I go about fixing this issue on my JIRA server.

2 answers

1 accepted

Thanks Jonas, I solved the problem.

I was making changes with the Apache reverse proxy and Confluence when I went back and checked JIRA. I was clicking the issues and only saw the attach file and Sub-tasks showing up on the right. After logging out and back in, restart JIRA, trying different browsers I finally found the issue. The summary on the right auto scrolls to its last position, too the very bottom is my case. Problem solved, just scroll up. I feel so stupid. The 400 error is still there but was a red herring in this case.

You are running your instance behind a proxy (moving traffic from 80/443 onto the native port 8080, or simular) by the look of it.

I am missing a lot of details, but by the look of it, some data might be omitted by the apache/nginx proxy. To get any further:

* Where is SSL terminated? Do you forward traffic from 80/443 to 8080 on http, or do you by any chance also terminate SSL on tomcat (on 8443?) If so, don't.. Simply run tomcat on http (on whatever port you can) and terminate SSL on the rewrite proxy

* Do you use gzip compression on http headers in the jira config? Don't, this swings bad with rewrite proxies.

* Do you see any errors in your rewrite proxy logs?

* Do you mind sharing your /etc/{apache2,httpd}/sites-enabled/jira.conf so we can see the rewrite configuration.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,005 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you