Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue restoring Jira server XML Back up to cloud - Duplicate user keys

I am currently trying to migrate from server to cloud but currently unable to with the below issue.


Import error

There was an error importing file Validation failed. Following issues were reported:

  • Duplicate user keys were encountered:


I have checked the cwd_user db and there doesnt seem to be any duplicate users. any duplicates have been removed.


I am still unable to restore this file. there are over 500 users and i cannot remove them from the XML as need the details migrated.


any ideas?


thank you

1 answer

Issue resolved by atlassian team. Some of the application ID keys were in the wrong format

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,528 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you