Issue restoring Jira server XML Back up to cloud - Duplicate user keys

[Karen Waters]

I am currently trying to migrate from server to cloud but currently unable to with the below issue.

Import error

There was an error importing file Archive.zip: Validation failed. Following issues were reported:

• Duplicate user keys were encountered:

I have checked the cwd_user db and there doesnt seem to be any duplicate users. any duplicates have been removed.

I am still unable to restore this file. there are over 500 users and i cannot remove them from the XML as need the details migrated.

any ideas?

thank you

[Karen Waters]

Issue resolved by atlassian team. Some of the application ID keys were in the wrong format