Hello. We're attempting to import a CSV issue list from another company's Jira instance. It's a scrum project. The errors are related to the following:
Any suggestions to resolve the import issues we're experiencing would be greatly appreciated.
Hello @Mike Lepine
Are you using the Import feature available from the Advanced Filters screen, or the import feature available through the Settings > System > External Issue Import?
Regarding #1, Attachment and Comment are available for mapping if you are using the CSV import option available under External Issue Import.
Regarding #3, do you mean the attachments are not being imported correctly? Are the URLs publicly accessible? The destination system must be able to access those URLs without authentication being required in order to get the attachments.
Regarding #4, with CSV import, the creation date and last updated date of the issues will be set to the date/time at which they are imported. I don't believe you can actually override that information during the import process.
I think which import was being used was part of the issue. Originally used the Settings > System > EII and subsequently was using the one from the filters screen. Now we're consistently using the former.
The formatting of some of the descriptions and comments has been lost but otherwise, most everything appears to have imported correctly (minus attachments).
Thank you for replying. It was extremely helpful.
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