Issue filter is not working

[Dominik Smol]

I am trying to prepare an issues filter that will be used by the whole project team. I want the filter to be easily accessible for clients team which is new to Jira Software.

In advanced issues search I created a new filter and saved it and set up permissions so every person engaged in project can use it. Filter can be found by every project member but after selecting it nothing happens. User can see the name of the filter on the top, but issues are not filtered at all.

I tried to run this filter from all available project roles but none seems to work, anyone experienced problem like that before and knows the solution?

[Ashu Tyagi]

@Dominik Smol  Can you post a screenshot of what your team members is seeing after selecting the filter?

If you have shared filter with relevant users and those users have access to issues filtered by the filter then they should be able to view it.

Also make sure users using those filters log into jira if your project is not public