Issue appears in backlog view but not on kanban board

[Troy Thompson]

One particular issue is listed both in the backlog view for a board and as a search result for the board's filter. This issue does not show up on the kanban view.

I've tried the following:

• Re-indexing the board
• Re-indexing all of jira
• Editing the filter
  • WAS: project = DATA AND status != Launched AND status != Done AND status != Duplicate AND status != Invalid AND status != Wontfix ORDER BY Rank ASC
  • IS NOW: fixVersion in unreleasedVersions() OR fixVersion is EMPTY AND (project = DATA AND status != Launched AND status != Done AND status != Duplicate AND status != Invalid AND status != Wontfix) ORDER BY Rank ASC
• Made sure the sprint was set to Global

After changing the filter and re-indexing, some other missing issues showed up, but this one does not. Is there something in the configuration of the ticket, with the filter, or with the board?

[Dharma Ramos]

What is the status of the story and is that status mapped to one of the columns in the board? Do you have a subfilter that could be filtering it out? Is the issueType something that would not display because of the swimlanes filter you are using, example is it an epic and are you using the "base swimlanes on epics" option?

This link has some additional troubleshooting options:
https://confluence.atlassian.com/jirakb/issues-are-not-appearing-in-boards-779159013.html?_ga=2.254428879.676738526.1557753051-1877212689.1540908287