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Issue Adding Clockify to Jira Incidents

René
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Sep 22, 2023

I have an account in Jira where I manage several projects. However, I cannot add the 'Clockify' app, and when I go to the Marketplace, it appears as 'App requested,' but it does not show up when I try to open an issue. It's worth mentioning that I have another account that I created not long ago, and in it, I have a project where I was able to add the 'Clockify' application. I am attaching images of this.

JIRA-FAILL.PNG

Image of Account 1 Where I Can't Add Clockify

 

 

JIRA-SUCCESS.PNG

Image of Account 2 Where I Can Add Clockify

1 answer

0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 22, 2023

Hi @René ,

I would suggest checking 2 project permissions for thr project where you can't add the time log.

1. Edit issue permission

2. Work on issues permission

Both these permissions would be needed in order for your user to be able to add the worklog on a Project

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