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Is there a way to provide access for non-licensed clients to interact with an issues log?

Brendan Duke
Brendan Duke August 11, 2022

We are currently using Smartsheet to track issues in a client facing log and are looking to transition this to Jira. Is it possible for non-licensed clients to interact with an issues log in Jira? The capacity required would be to log new issues, comment/provide screenshots on existing issues, and workflow notifications sent out when client testing/additional data is required. Any info would be great!  

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John Funk
John Funk
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August 11, 2022

Hi Brendan,

The only thing that would come close is setting up a Jira Service Management project and having the customer create issues through a portal form submission. Then they could add comments. But that's about it outside of having a license. 

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Brendan Duke
Brendan Duke August 11, 2022

Thanks John, very much appreciated!

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