Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,554,337
Community Members
 
Community Events
184
Community Groups

Is there a way to email to a Jira ticket?

Clay Nichols
Clay Nichols Mar 24, 2023

I mean sending (or attaching) an email to an existing Jira ticket, not creating a new Jira ticket.

 

Use Cases

We often have info in an email that we want to have accessible in the Jira ticket.  If we just paste the body of the email the formatting is fouled up.  And sometimes the ticket is about  fixing something that produces an Email artifact.

Answer
Watch
Like Be the first to like this
148 views

1 answer

1 vote
Marco Brundel
Marco Brundel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Mar 24, 2023

Hi @Clay Nichols ,

If incoming mail has been set up and you ensure that the issue key is in the subject of the mail, the incoming mail will be added as a comment to the relevant issue.

(see xxxx .atlassian.net/secure/admin/IncomingMailServers.jspa )

regards, Marco

Reply

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events