We are using a global workflow transition to allow unprivileged users to edit certain issue fields as described here: https://confluence.atlassian.com/pages/viewpage.action?pageId=149834
However, this is causing problems with the Control Chart on the Rapid Board. If an issue is closed (which maps to our Done column), occasionally someone uses this transition to update the closed issue, perhaps to add or clarify a release note field, or to change a few other custom fields we use in reports.
Apparently the Control Chart is using the last transition time for that status, though, because each time the transition occurs, the issue pops back up on the chart, at the time the transition occurs. We have very old issues from 6 or more weeks ago that occasionally get a minor field update suddenly reappearing in the middle of the chart. I'm not sure, but I believe the cycle time for the issue is also messed up due to the dates, and it makes the average time graph useless.
Is there any way to configure the report to use a different field, such as the resolved date, or perhaps a custom field we can set ourselves?
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs