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Is there a field in jira database that shows Time to resolution data?

jonathan
jonathan February 28, 2018

Aside from Time to first response record in database like:

Time_to_First_Response="{"timeline":{"events":[{"date":1518082153894,"types":["START"]},{"date":1518082329000,"types":["STOP"]}]},"ongoingSLAData":null,"completeSLAData":[{"succeeded":true,"goalTime":900000,"elapsedTime":175106,"calendarName":"24/7 Calendar (Default)","startTime":1518082153894,"stopTime":1518082329000}]

 

Is there an equivalent data/record in the database for Time to resolution showing if it succeeded or not?

 

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Danyal Iqbal
Danyal Iqbal
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February 28, 2018

You can use the Time to Resolution Report in ServiceDesk to see the average times to resolution for all issues resolved during the day.

Checkout the resolution time gadget as well.

You could also use a calculated date/number field from one of the plugins in the marketplace to subtract the created date from the resolved date.

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