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Is there a URL directly to the "Create Issue" pop-up window?

Edited

Hello!

I would be a real happy camper if someone could help me figure out (if possible) if there is a way to find an URL that takes the user directly to the "Create Issue" window within a specific Jira project.

Our Digitalization team would like to have a Confluence space which pages detailing the steps to request new systems, and one of those page would be "Submit your request here" and that url would take the user directly to the little window in which you create issues within a project.Screenshot 2022-09-01 171114.png

Is this at all doable? Or is there any other cool way to do this, maybe even directly within Confluence?

The only way I've managed to do this, is by using this URL: https://my.atlassian.net/secure/CreateIssue.jspa?issuetype=10006&pid=10000, but it takes users to a not-so-good looking page that does not offer any of the newer features.Screenshot 2022-09-01 171205.png

Edit: added screenshot.

2 answers

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John Funk Community Leader Sep 01, 2022

Hi Tobias,

I would use a Jira Work Management or Jira Service Management project as the intake project for customers or other requests because you can create a form for them to fill in. 

Otherwise, it is going to be what you experience above. 

I see, thanks for confirming! Too bad.

We already ruled out using JSM for this purpose, the team wishes to work inside a  Software project rather than a Service project. This due to a lot of different departments (Legal, Cysec, etc) might be involved and we do not wish to have agent licenses all over the company.A Software project made more sense.

Plus, we didn't wish for our employees to enter the information in one place (JSM portal), only to be told to check up on status / continue discussions over on a different Jira board. Would have been sweet to collect link them directly to the create page, so they didn't have to go to the board and press Create by themselves (as some of our employees aren't used to Jira).

John Funk Community Leader Sep 01, 2022

You can still setup automation so that the JWM or JSM form creates the issue. 

What we then do is auto close the issue with an automation rule and then use another automation rule to create the issue in the appropriate JSW. That rule also emails the user the JSW issue link, and then everyone works off of the Software issue. 

That was my initial thinking as well, but they still didn't want that. It's not easy to please everyone. I will just inform their team that the only way for a cleaner request form is to use JSM, or let users create issues directly within the project. Thanks!

Like John Funk likes this

Hello @Tobias H

Did you take a look at issue collector?

You may have to create several buttons for several projets/issue type, but I think it might be your way to go from confluence

 

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

Hello Robert!

I did, however, Issue collectors are only available for company-managed projects for whatever reason.

The project in question is a team-managed one, and should stay that way.

Thanks for the suggestion, either way :)

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