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Is there a Service Desk ticket prioritization tool/addon?

Paul Tiseo
Paul Tiseo July 8, 2019

In the past, in Jira Software, we've used one-, two- and three-column Kanban boards to do quick dragging-and-dropping prioritization/ranking of tickets.

Is there a way to offer something like that to Service Desk customers? It would have to be such that, for each board/instance, a specific set of allowed users (e.g. by group, by organization, etc) can view a minimal set of info on a specific set of tickets (e.g. by JQL) and prioritize them.

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Steven F Behnke
Steven F Behnke
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July 8, 2019

This is not possible for Service Desk customers. They will not be able to edit the ticket, yet editing the ticket is required to 'rank' it.

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