Is it possible to access JIRA tickets of a different server (separate organization's JIRA) and vice versa?
I want to check tickets logged by a different organization(vendor) on their JIRA cloud and they should be able to check ours .
Thanks in Advance!!
Hi @Debankur Ghosh ,
Can you explain a bit more your use case?
But like I said, more info could help in better feedback
Hey @Debankur Ghosh
Thank you for your inquiry,
I'm Jose, from the Exalate team.
Your use case looks like a good case to use Exalate to mirror tickets between multiple Jira instances. It is what we call a "Cross-Company" integration
Exalate creates a mirror ticket, after that, tickets in sync will update bi-directionally in both orgs. You won't be able to log in the other Jira but you will have all the information in both instances.
Let me know if this answers your question,
TL;DR: Exalate can help you accomplish this in a smooth way without creating new users in any of the two instances 🙂
Hey @Dirk Ronsmans
You would need an Exalate license for each of the instances. The license has unlimited syncs and connections.
Price is based in user tier of the instance (Just like any other Atl Marketplace addon). You can check it here
If you are interested to see how the tool works feel free to reach out!
Welcome to community! What you're asking is a two-way communication between two different Instances. By default it's not possible due to how Atlassian enforces the use of licenses. which in this case, you can't view a project in another instance and not consume a license and the project can't be public as the information within needs security. However this may be possible with a third party app. I do not have any particular app in mind but probably a search in Atlassian Marketplace might help you narrow down your needs.
Subsequently, you could look into Jira Service Management as a way to group organizations and know what tickets are logged by members of such organization on different projects on either instances, where you have a Customer portal account. However this is quite minimal to say the least.
Hi @Debankur Ghosh , you can set up a two way sync between your company's Jira and a seperate organization's Jira with Unito. That way, you can choose which information you would like synced, and you can continuously share information back and forth! Here is a page with more information on a Jira + Jira Integration. Hope this helps!
Hi @Debankur Ghosh,
there are various options how you can collaborate in such a scenario. As @Dirk Ronsmans pointed out, it would be great to get some more insights into your scenario.
In general, I can think of these options:
Hope this summary helps.
PS: I'm part of the Backbone Issue Sync team.
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