Is anyone else getting weird format losses in the Description field on Jira Cloud Issues?

[Chase Ferguson]

I've noticed lately after I create an issue that the description field is somehow converting to non formatted type but not sure when or how.

I'll write description, format some text with the Code format, convert things to headers, bold some text etc.

Then at some unknown point (at least after the item has moved from backlog to in development):

• A header will show in bold/size as Header three it will just be plain text with a h3 preceding it.
• Text formatted as code will just show the {{}} brackets with plain text in the middle.
• Bolded text will be plain and just have the asterisks on both sides.

It's not just how it's rendering on my machine or browser either, our distributed team is all seeing it.

If I look in the history of an issue it makes it look like it's always been written with the non formatted stuff written out.

So for example on a new ticket if I write "Inclusions" and format it as Header 3, the history for the changes in the description field that show the before and after will show "h3. *Inclusions*" on both the before and after.

I did find this request which may be related? We haven't been typing in markdown but rather using the click-able GUI formatting so maybe that is the Wiki method and it was enabled in our old editor and thus won't render correctly in the new one? Or is what we're using the the GUI just the RTE and it's bugging out?

[Bill Sheboy · Accepted solution]

Hi @Chase Ferguson 

Here are some questions to help diagnose this a bit...

Is this happening consistently, for all issues with the markup / formatting?

Is everyone on your team seeing this symptom?

Is this happening for all projects in your Jira instance?

From what you describe, does the formatting change always happen after something else, like the issue transition of status?  If so, that sounds like something else may be doing this.  Have you seen any other changes in the history indicating a description change later that may be "walking over" the saved formatting?

Kind regards,
Bill

[Chase Ferguson]

Hi Bill, Thanks for the reply. I'm going to close this but were were on the right track! I just discovered this is being caused by a third party tool that was returning miss-formatted text via web-hook so I'm going to work with that third party.