Is JiraService Desk an add-on for Jira (in terms of local server installation)

Reason I ask: we already have Jira.  I'd like to put Jira Service Desk on the same server, but the installer is showing me folders which are identical to the existing Jira install folders.  I don't want to damage anything, but I would like to add JiraServiceDesk, and if possible, integrate it with Jira.  I don't know whether to accept the defaults or to specify separate folders during the installation.  Thanks

2 answers

1 accepted

0 votes
Answer accepted

Actually, I discovered a link inside Jira which suggested adding Jira Service Desk, with a 'try it free' caption.  So I clicked it.  It installed itself just fine and we're evaluating it now.  Problem solved.  If all software worked this well, I'd be out of a job.

0 votes

In linguistic terms, no.  Atlassian now have "applications" and "apps".   Apps are the new name for add-ons (ne "plugins).  Applications are products that either run on their own, or are added to other products.

JSD and Software are "applications" for Jira.

Technically though, yes.  They're still "add-ons".  In the sense that you add them to an existing Jira installation. 

Installing them from an installer will try to install a new Jira.  To add them to an existing one, log into your Jira and go to Admin -> Manage Applications.  (Rather than Manage Apps/Add-ons)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

478 views 5 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you