Input field for related Jira Ticket

[Evan Giordanella]

I am making a form where internal employees can optionally add a related ticket on a different project. I am not able to figure out how to create a custom field, other than text, to achieve this. Ideally the related ticket field can automatically add the input as a linked-issue. Is this possible? I saw some articles about potentially using regex in text fields, but I am not sure if this is the right approach. 

[Walter Buggenhout]

Hi @Evan Giordanella,

I think you are looking for the standard linked issues field. Depending on whether you are working in a team managed or a company managed project, you should be able to add that field to your screens as follows:

In a team managed project, just activate the field from the create screen / configure fields option:

In a company managed project, add the linked issues field to the screen that is associated with the issue type you want for your project:

 

In both cases, once you add that field to your screen(s), you should have everything you ask for running out of the box!

Hope this helps!

[Evan Giordanella]

When trying to add Linked Issues to a Request Type in Service Desk I get the following error:
"This field type cannot be shown - you must provide a preset value"

I would like the customer to enter a ticket number if they have one. 

[Katarzyna]

This field is not available for customers - only on issue to fill by agents. If you want to have this type of field on the request form, you have to use the app. For example this one: https://marketplace.atlassian.com/apps/1218048/teamworkx-issue-picker-for-jira?hosting=cloud&tab=overview 

[Walter Buggenhout]

Hey @Evan Giordanella,

I missed that you were trying to add that functionality on the customer portal. @Katarzyna is right that you can't add the linked issues field on the portal. And maybe there is indeed some added value in using a marketplace app to extend the functionality.

Yet, there will still potentially be a permissions issue. In order to link an issue, the user should have access to the issues he/she should refer to and he also needs link issues permission in both source and target project to create the link. For portal customers, this is very often not the case.

Regex in a text field might indeed help you enforce a certain pattern for the user to follow, but as long as it remains free input, users can always fill out non-existent numbers.

[Giovanni Schiano-Moriello]

Are you trying to just add a field to select other existing project issues which relate to the user submitted ticket or trying to add a text field in a ticket submission form which once the ticket is submitted will create another ticket in a different project automatically from the information added to that text field and link them together? Or maybe something else similar?

[Giovanni Schiano-Moriello]

*Unable to delete my own answer*