Incomprehensible value of user_id/user_key in webhooks

[Sergey Matveev]

I have several webhooks on Jira Cloud. Each webhook, in additional to parameters, add two of its own: user_id and user_key with understandable values - username

Now i see these parameters contain strange values like:

ug:29affccb-e7e8-416a-848f-b3cbe38ad527

What is this id? 

I checked it is not accountId

Also strange

Some people who use these webhooks generate normal username, and some people like this ug:29affccb-e7e8-416a-848f-b3cbe38ad527

[Yatish Madhav]

Hi

I wonder what the diff is between the 2?

Eg if a user is set to be assigned using the account id 621a81398b8c2f002297ab25 and the error returned is "User 'ug:168f9cdc-ef12-4e74-65b5-c1f85394afdd' cannot be assigned issues"

What is 621a81398b8c2f002297ab25 vs ug:168f9cdc-ef12-4e74-65b5-c1f85394afdd?

Please advise?

Thank you
Yatish

[John Funk]

Hi Sergey - that value is indeed the account id for the user. 

[Sergey Matveev]

Hi John! If it is accound id for the user, why i can't get user info via 

/rest/api/3/user/groups?accountId=ug:29affccb-e7e8-416a-848f-b3cbe38ad527

Response:

{ "errorMessages": [ "Specified user does not exist or you do not have required permissions" ], "errors": {}}

?

[John Funk]

It might be more of a permission error than a value error 

[Sergey Matveev]

But i have admin rules :-) 

[John Funk]

who is the webhook running as? i.e. what user?

Also, you can verify the accountID by just running a simple filter like

assignee = ug:29affccb-e7e8-416a-848f-b3cbe38ad527

[Sergey Matveev]

Wow, realy! 

assignee = ug:29affccb-e7e8-416a-848f-b3cbe38ad527 return some tickets with specific user.

But why i can't find this id in user info?  /rest/api/3/user 

I am looking the way to get username by this id: ug:29affccb-e7e8-416a-848f-b3cbe38ad527 

[John Funk]

I still think it is a permission thing with how you are using the webhook - can you share the webhook you are using? 

[Sergey Matveev]

simple webhook: https://{jenkins_url}/buildByToken/buildWithParameters?job=deploy_issue&token={token}&ISSUE=${issue.key}

for some person Jira add additional parameter &user_id=sergey.matveev

for some person add &user_id=ug:29affccb-e7e8-416a-848f-b3cbe38ad527

[Jan Duda]

Hi Sergey,

have you found a solution for this issue? I tried everything, but it's impossible to get accountId from user_id (user_key) using REST API. 

Thank you for any advice.