Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,705
Community Members
 
Community Events
165
Community Groups

Including email signatures when replying to customer tickets

Hi,

 

I am interested in a method where I can include a personalised email signature when responding to customer tickets. Is this possible with the Jira platform? 

Not sure if this is a feature that has been implemented, if not, it will be a convivence to us users if the developers of Jira software implement this feature. 

 

Thanks.

1 answer

0 votes
carlosughini Community Leader Jun 15, 2022

Hello Shane,

Unfortunately, at the moment Atlassian does not offer this functionality out of the box.

By doing a quick research I found that we have one feature requesting for this feature:

Also, apparently it is possible to set a template signature for all the agents, but not for individual ones, as per the post below:

Please check the information above and let me know how it goes.

Kind regards,

Carlos

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,122 views 34 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you