Including email signatures when replying to customer tickets

[Shane Currie]

Hi,

I am interested in a method where I can include a personalised email signature when responding to customer tickets. Is this possible with the Jira platform? 

Not sure if this is a feature that has been implemented, if not, it will be a convivence to us users if the developers of Jira software implement this feature. 

Thanks.

[carlosughini]

Hello Shane,

Unfortunately, at the moment Atlassian does not offer this functionality out of the box.

By doing a quick research I found that we have one feature requesting for this feature:

• JSDCLOUD-1515 

Also, apparently it is possible to set a template signature for all the agents, but not for individual ones, as per the post below:

• Changing the signature in Jira Service Management 

Please check the information above and let me know how it goes.

Kind regards,

Carlos