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Including email signatures when replying to customer tickets



I am interested in a method where I can include a personalised email signature when responding to customer tickets. Is this possible with the Jira platform? 

Not sure if this is a feature that has been implemented, if not, it will be a convivence to us users if the developers of Jira software implement this feature. 



1 answer

0 votes
carlosughini Community Leader Jun 15, 2022

Hello Shane,

Unfortunately, at the moment Atlassian does not offer this functionality out of the box.

By doing a quick research I found that we have one feature requesting for this feature:

Also, apparently it is possible to set a template signature for all the agents, but not for individual ones, as per the post below:

Please check the information above and let me know how it goes.

Kind regards,


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