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Inactive users appear as active

I have few users in Jira who are being disabled (no site access) but when I check issues created by them (or anywhere else) their names appear as if they are active. Shouldn't they be somehow described as inactive?

This may confuse our users, as they are responding to the people and waiting for answer not knowing that they are disabled now.

(I used to be an admin for Jira installed on our servers and when I disabled an user there the addition "(inactive)" was added to username).

 

regards

Paweł

1 answer

0 votes
John Funk Community Leader Mar 08, 2021

Hi Pawel - Welcome to the Atlassian Community!

I sometimes see Disabled in cloud for some fields and not others (user picker types).

Can you include a screenshot that shows an inactive user in a field and it is not showing Disabled?

jira.png

Here it is. I have covered the last name in Paint to protect the privacy.

Also if I open a profile of that person I see no information that he has no access to site.

John Funk Community Leader Mar 08, 2021

So what does it say for that User in the User Management section? 

It should look something like this:

screenshot.png

Can you post that screenshot?

John Funk Community Leader Mar 08, 2021

Gotcha. I would report that as a Bug to Atlassian here:

https://support.atlassian.com/contact/#/

Please come back here and update the post with a solution once you hear from support.  :-)

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