Importing from another backup

I have a database that was backed up for 6.4.10 and tried to follow the instructions to import this into my test 7.4.0 environment ( but the system continues to crash and hose up my dev enironment. See following error message:

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][updateauthor,bboulger][issue,10782][author,bboulger][created,2012-01-03 16:23:05.0][id,11880][type,comment][body, From: Garvin, Bob Sent: Tuesday, January 03, 2012 4:13 PM To: Boulger, Billy; Crone, Christopher; Collier, Matthew; Karnik, Gautham Subject: FW: Genzyme (Ireland), PAT700's, Power Reset FYI (see customer response below). From: Morrow, Ian [] Sent: Tuesday, January 03, 2012 3:52 PM To: Garvin, Bob Subject: FW: Genzyme (Ireland), PAT700's, Power Reset Hi Bob, Completed information from Genzyme. Please note that we have had another power failure on the 25th December. Any thoughts before I call in on Thursday please touch base with me. Thanks Ian Morrow Regional Sales Manager Ireland Life Science Division HACH LANGE LTD Unit 1 Chesnut Road, Western Industrial Estate Dublin 12 Tel. +353(1) 4602522 Mobile Tel: +353 (0) 879293905 Fax +353 (0) 4509337 <> Visit <> for all product brands! Visit <> for the new HIAC Product! Visit <> for the new METONEProduct! Visit <> for the new ANATEL Product! Visit <> for the latest regulatory compliance information! ________________________________ From: Long, Kevin GZ/IE/EXT [] Sent: 03 January 2012 18:46 To: Morrow, Ian Subject: FW: Genzyme (Ireland), PAT700's, Power Reset Hi Ian, I entered information (in red) into Bob's table below. I've attached the data log for the most recent power failure which ocured on 25th Dec 11 at 01:08. In relation to Bob's question: ...... 17:41 3.3 1 0.0 0.66 26.4 P2 17:45 3.3 1 0.0 0.66 26.4 P2 17:49 ?0000 3.3 1 0.0 0.67 26.4 P2 17:53 3.3 1 0.0 0.67 26.4 P2 17:57 3.3 1 0.0 0.67 26.4 P2 18:01 3.3 1 0.0 0.67 26.5 P2 18:05 3.3 1 0.0 0.67 26.5 P2 18:09 3.3 1 0.0 0.67 26.5 P2 18:14 3.4 1 0.1 0.67 26.5 P2 18:17 3.3 1 0.0 0.67 26.5 P2 18:22 3.3 1 0.0 0.67 26.6 P2 18:26 3.3 1 0.0 0.67 26.6 P2 18:30 3.3 1 0.0 0.67 26.6 P2 18:34 3.4 1 0.1 0.67 26.6 P2 CRC: 0x8F33][updated,2012-01-03 16:23:05.0] (SQL Exception while executing the following:INSERT INTO public.jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (ERROR: invalid byte sequence for encoding "UTF8": 0x00))

1 answer

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I think you missed something in the documentation - you can only import from the same version data.  6 to 7 won't work directly, you need to takethe 6 data and upgrade it to 7, then export it.

I created a Jira instance with 6.4.1 and tried the import and it gave me the same error.

Ok, are you changing databases with this import?

This was exported from another server. So, this is being added to a whole new system that I built.

That's not what I asked.  Are you changing the underlying database?  e.g. the source was Oracle and you are importing into PostGreSQL?

I just found out that the system was running on Windows Server 2008 with mysql 5.6.36 as the database system. Jave 1.8.0_51 with tomcat 7.0.55

My current instance is Windows Server 2012 R2 running PostgreSQL 9.6

Ok, so there is a database migration here as well.

That does not really affect the answer though, as you are using the xml exports.  You need to take the full export, import it into another system on the same version (but not necessarily the same database - the xml export handles that, as it is database agnostic), then upgrade it to the target version, and export from there.

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